IT Support Engineer
Juma Al Majid Holding LLC
مجموع سنوات الخبرة :9 years, 9 أشهر
Provided dedicated IT support to Owners, VIP, and C-level executives, addressing their
specific technology needs related to Laptop/Desktop, mobile devices, printers, email,
wireless networks, and smart TVs promptly and effectively. Additionally, supporting
staff stationed in the airport hangar of the owner's personal aircraft, ensuring seamless
technology operations in a unique and critical environment.
Provided comprehensive IT support to onsite and remote end users throughout UAE
and Oman, addressing hardware, software, and network issues efficiently.
Managing and administering Microsoft Office 365, Entra ID, SharePoint, MS team and
Intunes to support and manage various aspects of IT infrastructure.
Collaborated with cross-functional teams to plan and execute IT projects, such as
system upgrades, network expansions, and data center migrations, ensuring minimal
disruptions and successful outcomes.
Utilized ManageEngine Desktop Central for automating software deployment, patch
management, and remote desktop administration, streamlining IT operations.
Implemented and managed Mobile Device Management (MDM) solutions to secure and
manage company-owned devices, ensuring data protection and compliance.
Implemented and maintained security solutions like Sophos Endpoint Security and
Microsoft Intune, safeguarding organizational assets and data.
Utilized ManageEngine Site24x7 for comprehensive IT infrastructure monitoring and
management, ensuring uptime and performance.
Managed facial recognition machines, such as ZKTeco, for time attendance reporting,
ensuring accurate and reliable data collection.
Managed and prioritized incoming incidents & service requests through ManageEngine
ServiceDesk Plus in an ITIL environment, ensuring streamlined incident, service request,
and change management processes
Managed users in an Active Directory environment creation of new users and
computers on AD and set the respective properties.
Handling & Installation of all types of Hardware and Software along with maintenance
of workstations and Peripherals.
Troubleshooting on work stations, mobile devices, scanners, printers and projectors.
Configure the Wireless Routers and Access points of different Vendors.
Identify, troubleshoot, and analyze computer related issues.
Troubleshot a wide range of technical support issues Responsible for providing
telephone support and e-mail support to the customers.
Install and configure system applications through SCCM which meet the company
needs and standards.
Perform regular monitoring and maintenance of operating systems.
Conducted regular system audits and performance monitoring to proactively identify
and resolve issues, optimizing system performance and minimizing downtime.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.