Human Resources Manager
Eon Aligner
Total des années d'expérience :12 years, 10 Mois
• Establishing the Human Resources Department.
• Creating staff hiring policy by establishing a recruiting, testing, and interviewing policy, counselling managers on candidate selection; conducting and analyzing exit interviews, recommending changes.
• Ensuring legal compliance by implementing HR policies and procedures and according to Jordanian Labour Law.
• Manage and maintain employment related documentation and records maintenance.
• Manage compensation and benefits.
• Present and assist in proposing HR related strategies, initiatives and polices.
• Establishing, documenting and providing employees with measurable performance criteria.
• Conducting HR employee performance evaluations.
• Completing HR operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining the work structure by constructing and updating job requirements and job descriptions for all positions.
• Managed relationships with outside partners related to HR.
• Compiling training needs and coordinating training registrations and employee development.
• Monitoring headcount, vacancy rate and other metrics on a monthly basis.
• Promoting a culture of diversity and inclusion.
• Maintaining human resource staff by recruiting, selecting, orienting and training employees.
• Ensuring high quality HR services are provided consistently, timely and efficiently, meeting and exceeding service levels, supported by metrics.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Bridge management and employee relations by addressing demands, grievances or other issues
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program.
• Improving group staff hiring policy by establishing a recruiting, testing, and interviewing policy, counselling managers on candidate selection; conducting and analyzing exit interviews, recommending changes.
• Ensuring legal compliance by implementing Group HR policies and procedures and according to Jordanian Labour Law.
• Maintaining historical human recourses records by filing system.
• Completing HR operational requirements by scheduling and assigning employees; following up on work results.
• Leading and coaching the HR team to work toward achieving the HR Dept. goals.
• Maintaining management guidelines by preparing, updating and recommending HR policies and procedures.
• Maintaining the work structure by updating job requirements and job descriptions for all positions.
• Managing Admin team to ensure that the Group premises are well maintained to create a healthy and safety work place for employees.
• Developing the HR Dept. Business plan through updating job descriptions, policies, procedures and strategy.
• Managed the group relationships with outside partners related to HR and Administration.
• Establishing the Quality & Development Section within the Sales Dept.
• Suggesting and implementing the Piece Concept for Baggage Handling to facilitate the travel experience.
• Preparing customer satisfaction surveys, business studies and presentations.
• Contributing to Sales Dept. performance through evaluating of current processes and procedures to determine efficiencies and recommends ways to improve processes.
• Suggesting service simplification and standardization to eliminate unprofitable items from sales line.
• Agreeing standards and establishing clearly defined quality methods for staff to apply.
• Preparing clear explanatory documents and circulars and presentations on behalf of the Head of Sales.
• Researching of industry wide best practices and products by conducting competitor analysis (bench-marking) of leading airlines, and manage collection of data.
• Identifying training needs and organizing, coordinating with Human Resources Dept. for courses needed.
• Following up recruitment plans and determining manpower requirements and engaging on recruitment process of interviewing, selecting and hiring candidates.
• Develop surveys and research studies and interpret collected data to analyse customer’s experience, needs, perception and behavior.
• Establishing the Research & Development Section.
• Overseeing the issuance of Airport Services Department performance reports such as the Key Performance Indicators (KPI’s), On-time performance Analysis, etc.
• Ensuring the conduct of studies on the comment cards and passengers feedback regarding the travel experience.
• Led the conduct of sales intelligence reports that positively contributed to Sales Dept.
• Ensuring the process of acknowledging all complaints to resolve customer feedback and ensure that further investigation is undertaken when required.
• Administrating 1200 employees and all issues related to them.
• Managing the Dept. relationships with all parties that are related to HR, and Administration.
• Improving the HR and Administration section performance by evaluating tasks and responsibilities for each role in section.
• Planning and conducting new employee orientation to foster positive attitude towards Royal Jordanian and department goals.
• Administering performance review programs to ensure effectiveness, compliance and equity within the department.
• Managing all procurement and logistic supplies for the Airport Services Dept.
• Setting training plans as per various jobs requirements and determining manpower requirements.
• Keeping and maintaining a management and control system for the retention of personal and training records of Airport Services Department personnel.
• Directly engaged in the recruitment process of employees.
• Following up on out-stations administrative and logistical affairs with all concerned parties in Royal Jordanian and outside.
• Participating and achieving IOSA and ISAGO compliance audits for the Airport Services Department.
Rotation at most of airline's departments and sections including but not limited to: • Airport Services.
• Sales and Marketing.
• Planning and Revenue Management.
• Cargo.
• Finance.
• In-flight Product and Services.
• Operations Control Center.
• Security & Safety.
• Quality Assurance.
During the program i have assisted the Marketing Section from preparing events, conferences, marketing materials and following up with the marketing agency on projects and tasks that i was assigned to.