SHIFT LEADER
JW MARRIOTT MARQUIES
Total years of experience :7 years, 10 Months
1. Attend daily housekeeping briefing and fallow up the on duty manager duty orders. 2. Checking of all the areas in a hotel including guest room back of house area public areas
3. Taking career of hotels furniture which is the main target.
4 Double check all rooms and area make sure all the standers maintains accordance.
5 Report all the lost and found items immediately and housekeeping desk coordinator
6 Assist the guest on their respected place.
7 Be keen to maintain constant high level of service and standards
8 Handling guest request and complaints.
9 Providing excellent customers service as per the standers of hotel
10 Maintain a clean safe hazard free work environment at all times
11 Must be able to stand for extend periods of times.
1 Responsible for start-up of all equipment during opening shift
2 Responsible for handling and cleaning of all equipment
3 Demonstrate positive attitude on duty
4 Responsible of receiving deliveries
5 Responsible for food preparation for opening the restaurant
6 Responsible for cash and delivery item.
Maintain the cleanliness each assignment given in duty basic.
2 Follow up for the request and inquiries of the guest.
3 Participating in every project of the assaying department for improvement.
4 Always positive for department plan to improve by doing team work.
5 Taking feedback from supervisor and department head.
6 Reporting to the floor supervisor to hand over lost and found items.
• Responsible for handling and cleaning guest rooms as for hotel standard.
• Responsible for guests satisfaction.
• Double check all rooms and area make sure all the standers maintains accordance.
• Report all the lost and found items immediately and housekeeping desk coordinator
• Assist the guest on their respected place.
• Be keen to maintain constant high level of service and standards
• Handling guest request and complaints.
EDUCATIONAL ATTAINMENT: Higher secondary education board on