Business Analyst, Data Analyst, Implementation Rollout & Automation Analyst/ Sr. System Admin
Emirates National Oil Company
مجموع سنوات الخبرة :17 years, 0 أشهر
- Govt. owned Corporation of Dubai)
ENOC is a global diversified energy group. Established in 1993, ENOC is a Government-owned corporation Dubai, through the Investment Corporation of Dubai. ENOC is a multi-interest oil and gas group, and has operations in Dubai and Northern Emirates in UAE/ KSA stations. The ENOC Group comprises more than 30 related subsidiaries involved in refining, lubricant blending, storage, aviation and retail. Servicing thousands of customers across 60 markets, we employ a workforce of over 9, 000 employees and are deploying our world-class customer service, latest innovations and technologies and best practices towards the UAE's social and economic development.
FUNCTIONAL AREA
•In a high paced environment with high responsibility to handling new site rollout/ with 2nd and 3rd level support to Bug fix for Retail & hospitality divisions as required. - with Entire UAE - ENOC\Eppco: Fueling station/ Zoom : Retails store/ Popeye’s & Pavooz Pizza : Hospitality divisions including HO integration.
•Handling around 400+ stores(Fueling/Retail/Hospitality) with HO retail systems. I’m holding the position of Automation Analyst with Entire new site rollout/Commissioning and delivering 2nd and 3rd level application support - troubleshooting with n number of applications part of new release and identifying bugs and reporting to concern team for the enhancements.
•Using SQL and TOAD for analysis and validation of the records as timely manner
•End to end UAS test cases analysis and reporting to inhouse development team and Vendor for the new release.
•Entire fueling Site System Application Centromat/Pumpomat-Turpack/TankOmat/TSS/DOMS/WGT/ADAMS
configuration, installation and rollout support with administration
•Pilot rollout for new releases and validating test cases and reporting to concern team as required.
•Automating rollout with the help of generated batch files for all the levels of integration and configuration.
•Support for Microsoft Dynamics AX ERP Modules + new site Integration +HO records validation and analysis.
•Providing Training for 1st level support team + sharing the Level-1 support document as per the SLA through ticket system
•Hands on Experience on installation/Configuring/ troubleshooting for NCR Aloha POS application which interfaces ISP inventory application for respective recipes for QS / TS environment + NCR Delivery management system (Delivery/Takeout/Frequent Buyer /SDM)
•Expertise with Apps - Turpak-PumpOmat/TankOmat/TSS /Dynamics /NCR RSM/ NCR ALOHA & Delivering enhancement options for existing applications.
•Supporting Entire Payment methods + handling configuration with our systems in HO and Site/store level - few payment methods Etislat/ DU/ BankCard/ EnocCard/ ApplePay/ SamsungPay/ DSG/Beam/EnocPay
EXPERTISE FEW TECHNOLOGIES & APPS
FUELING DOMAIN - Centromat/Pumpomat-Turpack/TankOmat/TSS/DOMS/WGT/ADAMS
HOSPITALITY DOMAIN- NCR-ALOHA/Configur. module/ISP/EDSS/Delivery sys- BO, TakeOut, Frequent Buyer
RETAIL DOMAIN - NCR - RSM/RCM
ERP & REPORTING - Microsoft Dynamics AX ERP Modules & EDSS
GGICO : -
▪ Providing supports from infrastructure design / IT support/ Application entire configuration, installations & supports Level 2 & 3 for corporate office/ Brands / franchising store. Used to deal with contractor/PM for infrastructure design.
▪ NCR Aloha Point of Sale (POS) application entire store rollout and end to end functional and technical support for entire stores including Entire Middle East brands/ Bahrain/KSA/Kuwait.
▪ Hands on experience with new Aloha menu for new stores / update the menu as required/ mange entire modules.
▪ NCR ISP Inventory system application rollout with entire menu Recipe creation and end to end support for entire brands / stores
▪ Implementation & configure Radiant KDS (Kitchen display system + KOT network printer configuration
▪ Aloha QS / TS environment + NCR Delivery management system (Takeout/Frequent Buyer /SDM)
▪ Active directory (AD)account management/Administration and Office 365 account Email account management.
▪ To build their own NCR Aloha POS application with custom menus and ISP inventory application with respective recipes for NCR - QS / TS environment during their new store implementation. Used to provide end to end training for respective team members and group.
▪ Synchronizing the store data with EDSS (Enterprises Decision Support system as BI) for each store for centralized reporting and data management purpose. Troubleshoot and generate report for Finance.
▪ Responsible for ERP system Microsoft NAV 2013 functional Support and user account management.
▪ Video Wall and Menu screen system through Magic info server based application management.
▪ PABX / Manage CCTV /Wi-Fi A/c for each stores and HO & Manage Bio-Matrix system store and HO.
▪ Entire IT procurement for Head office and stores, infrastructure design and IT procurement.
▪ Delivering end to end support for IT and enhancement/ Scheduled Backup/Disaster recovery.
▪ Managed with SoWifi social Wi-Fi account system and mass mailing for campaigns/ Birthdays/Wi-Fi
▪ Used mange/deal with providers Etisalat /DU for new stores end to end communication
▪ Implement and rollout delivery module and mange to take customer database for marketing purpose
▪ Includes rollout entire menu recipes and tracking item with packaging for respective stores.
▪ Manage store delivery through DSD module/ Local Purchase/Purchase Order.
▪ ERP system Microsoft Navision functional support and maintenance, used to coordinate with distributer for major changes (Level 3). Account creation and access level management.
▪ Video /Menu wall configuration and updates management through Magic info Premium/Lite Modules.
▪ Bio Matrix Access Point system management for Corporate Office.
▪ CCTV System Management for Corporate and entire stores. Granting access for CCTV for desired team as per their requirement, taking the necessary CCTV footage as per the requirement
▪ PABX system management for Corporate and Entire stores- Avaya and Panasonic systems.
on Experience on Support and trouble shoot: CCTV system / Mange Bio-Matrix / Wi-Fi account/ PABX system- Avaya and Panasonic system support for each store and HO.
EXPERTISE FEW TECHNOLOGIES & APPS
•HOSPITALITY DOMAIN - NCR- ALOHA/ALOHA Configuration/ISP/EDSS/Delivery Module- BO, TakeOut, Frequent
Q Home Decor is the one of the leading furniture and house hold Retails Company in UAE, part of the prestigious Landmark Group, with total of 9 stores and out of those 7 stores located in UAE itself.
FUNCTIONAL AREA.
▪ Working as a System Analyst delivering Single point of support for the entire retail store for UAE stores (Al Ain, Abu Dhabi, Dubai, Sharjah).
▪ Oracle POS end to end support for entire stores. Including new patch updates and live support L- 2 & 3.
▪ IT Service Desk for handling all the IT Related issues and providing solution as per the call received.
▪ Provided support for ERP Oracle SAP applications DMS/ CRM/RMS/ SIM/ WMS/PDT.
▪ Provided support for Customer Relation Management Team (CRM) - support for DMS application.
▪ Providing hardware, network & application support for All the Store Oracle POS System/ Desktops PC/ Printers/ Scanners/ Portable Data Terminals (PDT)/ Mobile Printers/ Routers/ HP Servers
▪ Scheduled Backup back end changes for the DMS application, backend Database updates.
▪ All store level Oracle POS configuration, training and end to end bug fixing and supporting.
▪ Store level all the SIM/RMS functional and technical supports Level 2 and Level 3.
▪ Delivery Team support for RMS and WMS application- SAP Modules, including DMS Application updates.
▪ Whole night support for the stock take. Taken care WH sale area POS Systems /PDT updates for sale tag.
▪ Maintain servers, workstations, NW switches, UPS, computer peripheral, printers, PDTs, Mob Printers.
▪ Sorting out network connection and network related issues for users. Network support for Desktop PC, POS Machine, Server, Printer, Wi-Fi & PDT to be taken care.
▪ Provide support for the Customer care team through CRM application back end updates/ process reports.
▪ Coordinate with vendors for all IT equipment’s updates
▪ For each and every sale PDT updates and price revision for price tag need to be taken care.
▪ Configuring PDT’s (Mobile Printer for Delivery Team WH / Store and providing end to end supports.
▪ Configuring Store iPad / entire barcode printer/ Mobile printers and providing end to end support.
As an IT Support/ Administrative officer need to providing the services in an effective and efficient manner. Keep track on office records and maintain it in effective way as our internal application and should be up to date. Office IT/stationary items procurement and deal with vendors. Providing first level of it support. Used to manage system configuration & software upgrades with trouble shooting. Responsible for maintaining filing systems & proper management of maintenance systems. Handled company-wide vendor drawing reproduction/distributions/transmittal
HANDLED PROJECTS
Pentominium Tower, Dubai Marina, Dubai, UAE - Purely Residential Building 123 Story Dubai.
Trident Grand Residences, Dubai Marina, Dubai, UAE - Commercial and 45 Story Residential
Marinascape, Dubai Marina, Dubai, UAE - Commercial and two residential towers (29 and 34)
Bayside, Dubai Marina, Dubai, UAE - Commercial and 23 Story residential towers
As an IT Support/ Recruiter need to provide the services in an effective and efficient manner. Provides IT support for entire team in timely manner. As
and become part of below projects and the below technologies are used.
Project Title #1 :Kunstructor (Construction Management System)- Client : Salim Associate Pvt. Ltd
Software : VB.net, Access. Team Size : 5
Description:
•This application is to automate all aspects of construction management. All Aspects of Accounting system we can maintain as many accounts. This is Intranet Project as well as depending on the user’s permissions. The project keeps Inventory, Contractors Account, Clients Account, Labour/ Employee Account and all the Reports.
Project Title #2 : Automation of Employee Management - Client : Ahallya Group Pt. LTD, Kerala
Software : VB.net, MS SQL Server Team Size : 3
Description:
•This project helps Human Resource Administrators and Executive Managers to keep track of employee records. This information includes company benefits, employee handbooks and company policies. It has several forms like Attendance, Pay roll, Leave/ compensation/absence form, HR discussion information form, report
Project Title # : Business Management System - Client : Anugraha Welfare Service Pt. Ltd.
Software : Visual Basic 6, MS SQL Server Team Size Team Size : 3
Description:
•The project keeps track of various activities like their affiliations, organizational data, certification information and various reports are generated monthly/yearly wise, auditor wise, organization wise, surveillance wise, Quotation
Responsibilities for all above Projects:
•Coding & developed User Interfaces. Client Interaction for requirement analysis and documentation.
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