Service Advisor
NEXA
مجموع سنوات الخبرة :2 years, 2 أشهر
Bringing in new business for the Organization.
•Establishing good client relationship management.
•Prospect for new and potential clients.
•Greeting customers and scheduling service appointments.
•Cataloguing customers concerns and descriptions of problems and repairs.
•Writing service orders and descriptions of problems and repairs.
•Translating customers repair problems into standard repair terminology.
•Explaining repairs to customers.
•Estimating the cost and time needed for repairs.
•Resolving customer complaints
•Keep high Customer Satisfaction Index (CSI) Score
Warranty Coordinator
•Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
•Keeping abreast of all factory recalls and announcements.
•Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
•Reconciling all warranty receivables and working with the accounting department to obtain payments.
•Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
•Maintaining all service and customer records as required by the warrantor.
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