IT Manager
Trudoc KSA
Total des années d'expérience :17 years, 2 Mois
• Utilized technical skill to support, build and implemented new technology solution for effective operations
• Provided monitoring of Software and hardware to ensure system are up to date
• Worked with different teams to create tools and processes that streamlined support ticket management
• Coordinate with CTO and finalize the budget of IT for the next financial year
• Working for the Dover’s daughter company called Markem - Imaje as Network Administrator, primary responsibility is in Implementing the network devices for new sites or for any office move.
• Responsible to maintain the current network infrastructure for all MI Sites globally.
• Adhere to the Service Level Agreement and Mean Time to resolve as per the ITIL standards.
• Manages Level-2/3 operational team and coordinate to resolve issues related routing, switching, Mitel, Firewall & Wireless connectivity.
• Responsible for engineering, configuration, maintenance, and upgrade of the companies Voice over IP (VoIP) deployment.
• Implemented Solarwinds as monitoring tool for all MI network devices and maintained standard configuration on these devices
• Coordinating with various functional teams internally to resolve problems (working well with Operational, inter-departmental and external interfaces professionally to meet business targets).
•• Currently, leading the designing and implementation team of new network infrastructure projects
• Configuring Cisco routers (2800, 3000)
• Configuring Cisco switches (3500, 4500)
• Recommend, schedule, and perform Worked improvements, upgrades
• Configured, troubleshooting, and management BGP
• Configured, Troubleshooting and management routing protocol (OSPF)
• Configured and troubleshooting EBGP and IBGP.
• Worked with L2 and L3 Etherchannal.
• Configured, and troubleshooting STP and Virtual VLANS.
• Troubleshooting various WAN Technologies like ATM Point to Point and PPP Multilink.
• Troubleshooting DMVPN & GRE tunneling.
• Troubleshooting multiple WAN environments such as leased line, MPLS CE environments
• Configuring Cisco routers for ISDN BRI & also performing the testing of the same.
• Create and maintain networked related documentation like RFO for providing different vendors.
• Co-ordinating with Carriers (ATT, VERIZON, Orange Business etc) for circuit testing and maintenance.
• Coordinating efforts with Global Engineering to ensure all network devices conform to the defined network standards
• Scheduling proposed network changes and working with major business units to identify their impact.
• Following well defined Incident, Change and Problem management procedures such that an issue is satisfactorily resolved.
• Coordinating with various functional teams internally to resolve problems (working well with Operational, inter-departmental and external interfaces professionally to meet business targets).
•Monitoring the Networks of the ODC, RDC & TI Infrastructure using the SNMPc Tool.
•Trouble shooting the Network Problems based on the Tickets.
•Troubleshooting during Network breakdowns.
•Escalating to Global support teams via ticketing systems.
•Escalating and coordinating with WAN Service providers for circuit related issues.
•Troubleshooting Network & Boot issues.
•Configuring Cisco IP Phone and Troubleshoot in case of any issues.
•Backup Engineer for Solaris & LSF (Load Sharing Facility) Domain.
•Coordinating with the first level team & assisting them in delivering end-user services.
•Installation and Configuration of Windows 2000/2003 Server and Windows 2000/XP Profes¬sional.
•Providing End user Support (Level 2 Support) for Hardwares and Softwares in the Windows environment.
•Maintaining & Creating User accounts and polices within Active Directory.
•Creation of Shared Folders and assigning permission to the Users.
•Handling Desktop, Laptop and network related issues in LAN environment.
•Identifying the business process & providing application support
•Maintaining proxy servers for Internet Access Connections.
•Printer configuration and troubleshooting printer problems.
•System performance tuning (Antivirus and Patch Updates).
•Configuration of Mail clients - MS Outlook & Trouble shooting Outlook & Outlook Calendar.
•Practiced Asset Management for IT hardware, software, and equipments.
• Bachelor of Engineering (BE) from Visvesvaraya Technological University.