CHIEF OPERATING OFFICER
Beautiful Home
Total years of experience :36 years, 11 Months
Managing and operating a group of residential compounds, buildings, and offices, assessment of prospective projects, organizational strategical planning and development, systemizing management workflow, enforcing organizational culture to go beyond customer satisfaction.
Focusing on Shopping Mall (leasing - management - consultancy - operation manual) Property, Business Opportunities (investment - partnership)
Same as 1st period below… moreover, directing company shopping malls network management in Almadina Almonawara & Jizan in all aspects of operation
- Major responsibility is to enhance the value of the shopping mall as asset by achieving high occupancy rate, targeted income, and maximize the average of footfall, In a parallel of a proper cost control and delivery of exceptional customer service.
- To take a lead in designing, implementing and rolling forward the Business Plan for the mall, including the identification of the necessary core and project funding.
- Maintain continual international standards of appearance, cleanliness, maintenance and security within the mall.
- Responsible for all leasing requirements and related contractual issues, drives business through ensuring constant tenants mix improvement.
. Prepare and deliver a marketing strategy to achieve an increased awareness of RSM, and closely tackling and coordinating all marketing campaigns and PR activities.
- Pursuing a program of continual assessment of:
A- The relative performance of other shopping malls which may compete with RSM
B- The implications for RSM of future changes in social and economic conditions nationally and locally.
C- How communities perceive RSM:
. Closely coordinate with the governmental officials and the local social organizations to arrange and host their events.
. Closely tackling, anticipating, analyzing, reacting to and resolving situation and problems, focusing on what to do, are timely in reaction and remain flexible, shifting directions as necessary.
. Progresses up the rungs of the management ladder, considering the bottom rungs are the basics of shopping mall, the top rungs are increased mall value, the ladder includes the following rungs:
a) Increased value
b) Leasing
c) Business planning- financial and development.
d) Budgeting
e) Marketing/community relations
f) Personnel management
g) Crisis management
h) Public relations
i) Security and safety
j) Maintenance
k) Housekeeping
l) Landscaping
. To develop direct and coach team members, to manage professionally tenants, local supplier, officials relationships, and to provide accurate reports to the top management on all business activity such as leasing update, credit control, marketing calendar progress, monthly footfall etc.
- Property: Primary responsibility for developing the setup of shopping malls, conducting preliminary market study, center design contribution, center merchandising and tenant mix, lease administration and tenant negotiation, shopping center finance, regular market comparison survey, marketing planning, operation manual, policy and procedure, tenants contracting, residential compound management, realestate activities.
- Business Development: Searching, analyzing negotiating and hunting business opportunities.
- Primary responsibility for all aspects of the business activities, planning, restructuring and re-engineering, Leading day to day operation, develop and ensure continuous remarkable improvement on the revenue of the company chain of retail outlets, Develop healthy job environment and create system that can boost efficiency, improve the market share by developing aggressive sales plan, Coordinate and develop the staff job knowledge and performance by designing training programs and seminars, ongoing on job training, empower staff.
- Planning and implementing new concept for a newly established company in order to enhance responsiveness to the market demand and changes, the business core is to open electronics and home appliances mega stores in Riyadh, Qassim, Dammam, and Jeddah.
- Responsible for Searching, finding, analyzing and negotiating prime locations taking in consideration the number of household, proximity, easy access to the location, and the best deals.
- Responsible for all Regus business activities in the middle east, to set and exceed the region countries profit plan in line with Regus corporate strategy through effective sales management, revenue achievement, control of costs and delivery of exceptional customer service, to develop direct and coach team members as per Regus guidelines, to manage local supplier & property owner relationships in conjunction with RSC and following Regus guidelines, to provide accurate reports to the top management on all sales and business activity, to identify expansion opportunities for sales territories and new business centres, ensure the business centers are maintained to Regus international standard.
. Primary responsibility for all aspects of showroom management, Furniture sales, Kitchen sales, Office furniture sales, Contract sales, Household accessories sales, Range selection and availability, maintaining showroom display to the IKEA standard.
- Closely tackling and analyzing the daily operation thru Daily sales by products area report, Summary of invoices, Daily cost reconciliation, Daily sales recapitulate, Location transfer report, Positive negative adjustment report, Stock internal transfer, Credit note / Customers return and exchange summary, Cashier summary report, Sales summary & Cashier reconciliation, Bank deposit acknowledgement, Customer complaints and comments
- Closely tackling and analyzing the weekly operation thru Inventory weeks on hand, Top 500 article number by gross profit - turnover - volume
- Closely tackling and analyzing the monthly operation thru The Financial report, Monthly sales report, Comparative sales report, Visitors & customers count, Salesmen sales achievement & ranking.
Promoted to the third year.
