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Muhammad suleman, Counter Service Manager

Muhammad suleman

Counter Service Manager·JS Bank

Pakistan

Master's degree, Finance & Accounting

Work experience

Total years of experience: 8 years, 10 months

Counter Service Manager

November 2022 - Present

JS Bank

Nowshera Cantonment, Pakistan

November 2022 - Present

• Demonstrated exceptional interpersonal communication skills, fostering positive relationships with customers and team members.
• Leveraged accounting knowledge to manage cash flow and daily transactions efficiently.
• Delivered outstanding customer service, ensuring a welcoming and supportive environment for all patrons.
• Utilized Microsoft Excel and Office tools to streamline reporting and enhance operational efficiency.
• Led a team in a fast-paced environment, promoting collaboration and effective teamwork.
• Implemented risk management strategies to minimize discrepancies and enhance financial accuracy.
• Developed strong time management skills, prioritizing tasks to meet customer needs promptly.
• Applied analytical skills to assess financial data, improving overall performance and service delivery.

Company industry:
Banking

Customer Relationship Officer

August 2017 - Present

Ufone Franchise

Peshawar, Pakistan

August 2017 - Present

• Developed strong relationships with customers, ensuring high levels of satisfaction and loyalty.
• Handled customer inquiries and complaints with professionalism, leading to a 20% increase in positive feedback.
• Processed transactions efficiently, maintaining accuracy and speed in a fast-paced environment.
• Collaborated with team members to enhance service delivery, contributing to a more streamlined checkout process.
• Utilized effective communication skills to explain products and services, fostering a welcoming atmosphere.
• Demonstrated problem-solving abilities by addressing customer concerns promptly, ensuring repeat business.
• Maintained knowledge of promotions and discounts, effectively upselling to maximize sales opportunities.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Officer

November 2018 - November 2022

HBL - Habib Bank Limited

Nowshera Cantonment, Pakistan

November 2018 - November 2022

• Managed counter operations efficiently, ensuring smooth cash dealing and exceptional customer service.
• Handled cash management tasks, including accurate foreign currency transactions, contributing to a seamless customer experience.
• Facilitated account opening processes, guiding customers through documentation and requirements with clarity and professionalism.
• Oversaw file and register management, ensuring compliance with regulatory standards and enhancing operational efficiency.
• Prepared detailed reports on cash flow and transactions, aiding in strategic decision-making and improving service delivery.
• Developed strong relationships with customers, fostering loyalty and repeat business through attentive service and support.

Company industry:
Banking

Customer Service Representative

August 2017 - November 2018

Ufone

Nowshera Cantonment, Pakistan

August 2017 - November 2018

Company industry:
Telecommunications

Education

University Of Peshawar

May 2023

May 2023

Master's degree, Finance & Accounting

Pakistan

GPA (point): 3.14 out of 4

GPA (point): 3.14 out of 4

Gandhara University

December 2015

December 2015

Bachelor's degree, Finance

Pakistan

GPA (point): 3.10 out of 4

GPA (point): 3.10 out of 4

BBA (HON'S) WITH MAJOR OF BANKING & FINANCE

Skills

Customer Service
Expert
Customer Service
Expert
Accountability
Expert
Accountability
Expert
Ms Office
Intermediate
Ms Office
Intermediate
accounting
Intermediate
accounting
Intermediate
Management
Expert
Management
Expert
Finance
Intermediate
Finance
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Auditing
Intermediate
Auditing
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Accountability
Expert
Accountability
Expert

Languages

English

Intermediate

Urdu

Native Speaker

Pushto

Native Speaker

Punjabi

Expert

Hobbies and interests

study of books & novels
Badminton
Cricket