Problem Management & TAC
Reliance Jio Infocom Limited
Total years of experience :15 years, 8 Months
• Responsible for analysis & resolution of complex & escalated problem & incident fault.
• Analysis of every flaps and outages reported by customer.
• Providing RFO to customer for every flaps and outages.
• Working to support multi-vendor & multi technology solution
• Co-ordination with planning, engineering, field teams for identifying root cause & solution.
• Working with OEM and establish RCA and corrective action.
• Decision making for execution of corrective action to resolve particular issues.
• Monitoring of services (10G & 100G) provided to domestic and international customer.
• Working on different OSS tools (HPSM, TeMIP, Order care & Granite).
• Engaged in the transmission network management activities associated with the resolution of International Network problems involving international submarine cable system, DWDM Tx system, Ethernet service, leased service in the network and inter-carriers networks
• Responsible for alarm surveillance, network & customer service fault investigation, fault rectification & restoration, and other routine & complex activities to ensure services are delivered and maintained in accordance with customer SLA requirements and KPI
• Coordinate with suppliers and conduct out-of-service test to prove the service quality to customers
• Communication with customer when needed and help them to solve any service problems. Provide timely update to customer
• Working on BBG, I2I & AAE1 cable
• Responsible of Performance monitoring of 10G and 100G (ROADM/OTN) collector and core network using OSS tool MYCOM Pro-Optima and NMS.
• Worked on ROADM and OTN network.
• Worked on 1350 OMS Alcatel NMS and CienaOnecontrol, Alcatel 1830PSS, Ciena 6500 & 5430
• Formulating KPI, s with the help of MYCOM team to create dashboard and Exception reports for Proactive and reactive monitoring
• KPI on C Band span loss, Digital Wrapper, Physical Coding sub layer (PCS) and Optical Power.
• Performance monitoring on OTU, ODU and OTS layer.
• Network Performance through analysis of KPI's
• Technical analysis of errors to find out the root cause of repeat faults
• Providing performance measurement analysis services to internal teams throughout the firm.
• Analyzing ASON Trail, OTU trail, ODU trail and Client services
• Responsible of provisioning of services SDH, Ethernet & DWDM.
• Worked on ECI Lightsoft NMS & Alcatel 1353 NM &1354 RM NMS.
• End to end configuration of network bandwidth running through E1 and SoE(SDH over Ethernet) and DWDM lambda om ECI Bg20, XDM 100, XDM300, XDM1000 MicroXdm, and Tejas 1270, ME4 and MC1, and alcatel DWDM and ASON 1626LM & 1678 DXC.
• VC12, VC3 and VC4 level Circuit Provisioning for transmission network.
• Network order Processing & Designing as per Sales and Telco requirements.
• Configuration & troubleshooting of STM-1, STM-4, STM-16 and STM-64 all live Optical network.
• Accessing the MUX’s on customer end and checking for shortest route for working path and providing loop back like Line Loop and Terminal Loop
• Proper troubleshooting the availability of bandwidth different POP’s Muxes and providing feasibility.
• Loopback testing of E1’s CKTs from customer to TATA pop.
• Work with configuration management and change management to related to new install circuit
and disconnect circuit during hot cut up gradation
• Providing technical support for Operation/Maintenance/Project/Up gradation activities of new & live network.
• Process orders accurately and timely in accordance with the priorities established for the day & proactively research problem orders and follow-up with relevant parties
• Re-Provisioning Request), Ring shifting /splitting, Management of 10G rings.
• Analyses of TDM repeat outage and provide action plan for better resiliency to the LL and PRI customer.
• Technical analysis of faults to find out the root cause of repeat faults
• Node uploading, deletion, suspension of services and reconnection of services on NMS
• Maintenance of DWDM network.
• Ensures quality of service implementation, accurate billing and customer satisfaction and to provide operational support ensuring KPIs and SLA are achieved
• Responsible for Huawei NOC Project for Client Vodafone Essar
• Key technical liaison for day to day operation and application support of for all aspect of DWDM & SDH transport network.
• Support and configuration of DWDM
• Daily monitoring and maintaining and assuring maximum network uptime, component patching, alarm resolution and continued operation planning
• Work very closely with NMS/EMS services to help translate client requirements into system configuration.
• Commissioning and uploading of the NE on EMS.
• Troubleshooting of STM 16, STM 64 links
• Configuring Protection such as SNCP & Linear MSP.
• Resolution of service affecting problems on proactive basis.
• Finding RCA of traffic outage related problems and providing RFO for the same.
• Analyze trouble shoot and resolve telecom system alarm & circuit issue in a timely manner.
• Maintaining the existing DCN network and planning for the DCN for new devices in the network.
• Planning for Disaster Recovery in case of ring failure or any major outages.
• Involves in fault rectification, traffic restoration and guiding the OSP/FRT teams to take preventive and corrective maintenance.
• Provide management with monthly reports detailing overall system health, performance and alarm logging.
• Perform routine system analysis and maintenance for local and remote locations with no impact to the end-user community
• Interact with Operation and maintenance engineer (O&M) for escalation the alarm and fault.
• Experience and knowledge of Huawei DWDM equipments, OSN6800, 8800.
• Prepare report and analyzing the handover report by project team.
My responsibility is to project roll out, supervise, commissioning, integration, testing & trouble shooting of the SDH and DWDm equipments. I have hand on experience on Alcatel, ECI and Tejas SDH and DWDM equipments., I have good knowledge of sdh and dwdm technology. I also have knowledge on APS, Stability and OSNR testing.
Assigned the task of planning and directing activities related with development, application and maintenance of quality standard of LED products.Handled the responsibilities of implementing and monitoring quality plan.Handled the tasks of maintaining proper record of tested products.Performed market research to meet customer satisfaction.