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Sultan Alfridi, IT Specialist

Sultan Alfridi

IT Specialist·Dar Alriyadh

Saudi Arabia

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 14 years, 2 months

IT Specialist

June 2021 - Present

Dar Alriyadh

Al Majmaah, Saudi Arabia

June 2021 - Present

• Preparing the new devices and installing the operating systems and software.
• Respond to customer inquiries and assist in troubleshooting.
• Provide meeting and video conference Services.
• • Providing technical support and maintenance of the computers, and technical support for clients for any issues related to IT.

Company industry:
General Engineering Consultancy
Job role:
Information Technology

IT Help Desk Specialist

April 2015 - June 2021

Suliman Alrrajhi University

Alqasim, Saudi Arabia

I found this job using Bayt.com

April 2015 - June 2021

• Preparing the new devices and installing the operating systems and software.
• Respond to customer inquiries and assist in troubleshooting.
• Monitoring of Service desk and managing requests from end users.
• Monitoring Printers, Anti-Virus and windows updates.
• Managing of Active Directory and Printer Server.

• joining Computers to staff domin controller.
• Provide technical support for clients for any issues related to IT.
• Provide meeting and video conference Services.
• Receiving and checking the supplied equipment, and Organizing file documentation warranties.
• Preventive Maintenance and daily check for all systems and devices.
• Troubleshooting and configuring network connectivity for devices (Computers, Network Printers, Projectors, and IP phones).
• Providing technical support and maintenance of the computers.

• Managing of E-learning (Enrolling Teachers and students).

• Conducting necessary training for employees on new system and software.

Company industry:
Higher Education
Job role:
Information Technology

Coordinator

August 2013 - April 2015

National Talents ( Training and Education )

Khobar, Saudi Arabia

August 2013 - April 2015

(iSpark Project: Partnership between SAUDI ARAMCO Company and Ministry of Education)

• Coordinating of the events and meetings with education departments.
• Registration and training of students, Printing certificates and cards.
• Marketing, Photographing, and Reporting.
• Team Management, Logistic support, and Vehicle Traffic Management.
• Inventory of the Tools.

Company industry:
Vocational Education
Job role:
Administration

Administrative Officer

May 2012 - August 2013

Charitable Organization

Hail, Saudi Arabia

May 2012 - August 2013

• Community Service, Coordination of events, and Meetings with Provider Entities.
• Organizing and Managing Registration of the users, Data Entry, and archiving.
• Inventory, and Stores management.

Company industry:
Public Administration
Job role:
Administration

Education

Alqassim University

February 2012

February 2012

Bachelor's degree, Computer Engineering

Saudi Arabia

GPA (point): 3.33 out of 5

GPA (point): 3.33 out of 5

Computer College - Engineering Department

Skills

help desk
Expert
help desk
Expert
Customer Care
Expert
Customer Care
Expert
Service Desk
Expert
Service Desk
Expert
Networs
Expert
Networs
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Help Desk
Expert
Help Desk
Expert
Marketing
Intermediate
Marketing
Intermediate
Customer Service
Expert
Customer Service
Expert
Team Work
Expert
Team Work
Expert
Fast learning
Expert
Fast learning
Expert
Call Center
Expert
Call Center
Expert
Reporting and Letters
Expert
Reporting and Letters
Expert
Inventory
Expert
Inventory
Expert
Microsoft Office (Word ,Power point and Excel
Expert
Microsoft Office (Word ,Power point and Excel
Expert
Service Desk
Expert
Service Desk
Expert
Servers
Intermediate
Servers
Intermediate
Systems
Expert
Systems
Expert
Printer Server
Intermediate
Printer Server
Intermediate
DNS
Intermediate
DNS
Intermediate
DHCP
Intermediate
DHCP
Intermediate
Computer Networks , and Wireless
Intermediate
Computer Networks , and Wireless
Intermediate
Active Directory
Beginner
Active Directory
Beginner
Doamin
Intermediate
Doamin
Intermediate
help desk
Expert
help desk
Expert
Customer Care
Expert
Customer Care
Expert
Service Desk
Expert
Service Desk
Expert
Networs
Expert
Networs
Expert
Help Desk Management
Expert
Help Desk Management
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

Saudi Council of Engineers

Membership

September 2019

Training and Certifications

Certifications
PMP
Oct 2022
IT Support Technician
Jan 2019
Microsoft Office - Excel Level 2
Sep 2015
Customer Service
May 2018
CCNA (S&R) course
May 2012

Training
MCSA : Microsoft Certified Solutions Associate
Abad
Oct 2020
Scientific Trainer
King Abdulaziz Center for World Culture & The Lawrence Hall of Science
Aug 2013
Training
King Fahd Specialist Hospital
Jul 2010

Hobbies and interests

Video gaming
Photography
Arabic Font
Drawing