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Sultan AlNaamani, Managing Director

Sultan AlNaamani

Managing Director·TheRedCloveRestaurant,Rwand

Oman

Diploma, BTEC

Work experience

Total years of experience: 17 years, 8 months

Managing Director

June 2024 - June 2024

TheRedCloveRestaurant,Rwand

Kigali, Rwanda

June 2024 - June 2024

Manage day to day restaurant operations Prepare financial reports Conduct marketing campaigns Coordinate with suppliers Events Management
Company industry:
Food & Beverage Production

Chemical Engineer Assistant

October 2021 - December 2023

DohatShomokh,Oman

Oman

October 2021 - December 2023

Assisted in bottle tests Obtained Field Sampling Preparing and updating Well chemicals reports Driving light and heavy company vehicles
Company industry:
Oil & Gas

Flight Attendant

April 2012 - December 2020

EtihadAirways,AbuDhabi

Abu Dhabi, United Arab Emirates

April 2012 - December 2020

and educate passengers prior to takeoff. Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats. Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures. Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service. Provided exceptional customer service and addressed passenger inquiries and concerns. Collaborated effectively with the cabin crew and flight deck to maintain a smooth operation.
Company industry:
Ground Fleet, Aviation, & Marine Refuelling

Flight Attendant

April 2012 - November 2020

Etihad Airways

Abu Dhabi, United Arab Emirates

April 2012 - November 2020

Company industry:
Airlines
Job role:
Human Resources and Recruitment

Call Center

January 2010 - March 2012

Qatar Airways

Muscat, Oman

January 2010 - March 2012

Assisted customers with flight bookings, reservations, and general inquiries via
phone and email.
Resolved customer issues and complaints in a professional and efficient
manner.
Provided accurate and up-to-date information regarding flight schedules,
baggage policies, and travel requirements.
Collaborated with team members to ensure smooth operations and achieve
customer satisfaction.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Call Center Agent

January 2010 - March 2012

QatarAirways,Muscat,Oman

Muscat, Oman

January 2010 - March 2012

Assisted customers with flight bookings, reservations, and general inquiries via phone and email. Resolved customer issues and complaints in a professional and efficient manner. Provided accurate and up-to-date information regarding flight schedules, baggage policies, and travel requirements. Collaborated with team members to ensure smooth operations and achieve customer satisfaction.
Company industry:
Airlines

Front Desk Agent Receptionist

October 2009 - December 2009

The Treasure Box Hotel, Muscat

Muscat, Oman

October 2009 - December 2009

Welcomed guests, checked them in and out, and provided assistance with
inquiries and requests.
Managed phone calls, emails, and reservations in a timely and professional
manner.
Handled guest complaints or issues promptly and effectively, ensuring guest
satisfaction.
Collaborated with hotel staff to ensure a seamless guest experience.
Company industry:
Administration Support Services
Job role:
Management

Receptionist

October 2009 - December 2009

TheTreasureBoxHotel,Muscat,Oman

Muscat, Oman

October 2009 - December 2009

Welcomed guests, checked them in and out, and provided assistance with inquiries and requests. Managed phone calls, emails, and reservations in a timely and professional manner. Handled guest complaints or issues promptly and effectively, ensuring guest satisfaction. Collaborated with hotel staff to ensure a seamless guest experience.
Company industry:
Hospitality & Accomodation

Floor Man/ Rig Driver

May 2000 - May 2004

MB PERTOLEUM SERVICES LLC, Musca

Oman

May 2000 - May 2004

Executed drilling operations and ensured smooth rig floor operations.
Conducted routine inspections and maintenance of drilling equipment.
Assisted in the assembly and disassembly of drilling rigs.
Collaborated with the drilling team to ensure the safe and efficient
completion of projects.
Company industry:
Oil & Gas
Job role:
Oil and Gas

Floor Man/ Rig Driver

May 2000 - May 2004

MBPERTOLEUMSERVICESLLC,Musc

Oman

May 2000 - May 2004

Executed drilling operations and ensured smooth rig floor operations. Conducted routine inspections and maintenance of drilling equipment. Assisted in the assembly and disassembly of drilling rigs. Collaborated with the drilling team to ensure the safe and efficient completion of projects.
Company industry:
Oil & Gas

Education

University Of Cambridge

July 2024

July 2024

Diploma, BTEC

Great Britain (UK)

GPA (rating): Excellent

GPA (rating): Excellent

UxbridgeCollege-Uxbridge,UnitedKingdom

August 2007

August 2007

Diploma, BTEC: Introductory Diploma

United Kingdom

Skills

Business Ideas
Expert
Business Ideas
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Company Branding
Expert
Company Branding
Expert
Hospitality
Expert
Hospitality
Expert
Guest Service
Expert
Guest Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
CONFLICT RESOLUTION
Expert
CONFLICT RESOLUTION
Expert
DISABILITIES
Expert
DISABILITIES
Expert
DRILLING
Expert
DRILLING
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SAMPLING (STATISTICS)
Expert
SAMPLING (STATISTICS)
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
skills
Expert
skills
Expert

Languages

English

Expert

Arabic

Intermediate

Hobbies and interests

Traveling