Development analyst
NEOM
Total des années d'expérience :16 years, 0 Mois
leadership role that combines managing, developing, and contributing to:
•Develop/improve the procedures for projects division.
•Control and monitor projects cost and payments.
•Develop communications matrix externally between contractors, projects, and finance and internally among different regions and departments.
•Contribute to building a consolidated content base for projects division
•Analyze the data to figure out the challenges, projects progress, and propose a recommendation
• Leading the development of the growth strategy
• Building and activating marketing and customer experience strategy
• Business development and maximization
• Managing day to day performance and progress
1.Leading the management of the customers' portfolio, by developing customers' strategies to enhance market share, revenue streams, explore opportunities and overall profitability in the western region.
Responsibility included setting the direction for overall affluent segments, overseeing the development and management of strategic business activities and initiatives to ensure the achievements of the long-term objectives to be the First Choice for affluent Profitable Customers that are Seeking for Total Banking Solution.
2.Led the development of total affluent relationship approach that caters all Segment customers addressing profiling and life stages (included IT development).
3.Led the development of product bundles that caters payroll customers which resulted on increasing customer product holding
1.Participates in developing the marketing strategy and building corporate brand (Bank Albilad) and other sub-brands.
2.Guides/Leads creative agencies, media agencies and variously engaged consultants regarding development of advertising, special events, marketing promotions, budgets, schedules and creative development and execution of various marketing communications channels to assure that they are performing according to the agreed terms of the contracts/ and the brands’ positioning.
3.Ensures brand (Albilad) is well communicated and represented across all customers/ stakeholders touch points including (marketing communications, marketing promotions, special events and electronic channels, as well as in all physical manifestations of the brand, which may include branches, signage, temporary structures and more).
4.Supervises all aspects of print production, receipt and distribution.
1.Supervise and follow-up the schools' selection process; regarding its phases, procedures and tools.
2.Coordinate with support departments and relevant authorities in all matters relating to the work and requirements for the schools' selection process.
3.The Management and follow up of all matters related to "Mawhiba students" including selecting and distributing them to schools, registration procedures, tuition fees payment, performance follow-up, and solving the obstacles facing them.
4.The Coordination with support departments and the relevant authorities in all matters relating to "Mawhiba students" affairs.
5.Follow up the Partnership schools, and provide periodic reports on their performance.
6.The permanent coordination with all Initiative axes (curriculum, students evaluation, and training).
1. Responsible for the operational management of the Mawhiba School Partnership.
2. Contribute to the strategic vision of the MSP.
3. Responsible for the publicity and marketing plan of the MSP.
4. Member of other project teams and participating in the work of other Units (Mawhiba Portal, SPG and The Media Strategy Committee for Talents and Creativity)
5. Providing training to schools seiner leadership, principles, teacher and parents.
6. Representing the MSP at any social occasions and so.
7. Reporting to Director of schools & students affairs
8. Leading the department in the director absence.
9. Controling the quality assurance on strands schools selection and parent support documents
10. Improve the operational systems, processes and policies in support of project mission specifically, supporting better admin. Reporting, information flow and management, business process and insight of project planning.
11. Increase the effectiveness and efficiency of Support Services, in coordination with (IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
12. Direct communication with all Mawhiba Depts. To facilitate project operations: Finance, PR, Admin, PMO & top management.
1. Answer phones and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Transfer customer calls to appropriate staff.
6. Identify, research, and resolve customer issues using the computer system.
7. Follow-up on customer inquires not immediately resolved.
8. Complete call logs and reports.
9. Research billing issues.
10. Research misapplied payments.
11. Recognize, document and alert the supervisor of trends in customer calls.
12. Recommend process improvements.
I was doing internship with Catering as required module in my BSC .
i was working as Registration representative .
Key Modules: Marketing communications (B) Retailing and E-retailing (A) International Marketing (D) Understanding business and research methods (B) International business ethics and sustainability (D) Strategic marketing and management (C) Dissertation:Examining customer satisfaction and loyalty In the mobile phone sector:The Etihed Etisalat Company (Mobily) (B)