Sultan De Koker

Duties:
followin Promoting a compliance culture within the company to continuously consult, identify and agree with business,
the compliance methodology, all legislation and compliance policies that impact the business unit, and by
continuous monitoring and reporting of those that are core and high risk, provide assurance that the business unit is
either compliant or non-compliant. | am well-versed in key regulatory frameworks and legislation, including the National
Credit Act (NCA), Financial Advisory and Intermediary Services Act (FAIS), Short-Term and Long-Term Insurance Acts
(TAS LTIA), Consumer Protection Act (CPA), Financial Intelligence Centre Act (FICA), Protection of Personal Information
Act (POPIA) and Treating Customers Fairly (TCF)
Established and maintained the Regulatory Universe (RU) in collaboration with business units.
Designed and implemented the annual Compliance Year Plan.
Developed, updated, and maintained Compliance Risk Management Plans (CRMPS) in conjunction with business
stakeholders.
Led the development, execution, and maintenance of the compliance monitoring plan, including drafting
working papers and conducting compliance reviews.
Analyzed and interpreted new or amended legislation impacting the business, ensuring timely integration into
compliance frameworks.
Ensured adherence to privacy standards and compliance with the Privacy Compliance Framework.
Provided compliance input for Management, Executive, and Risk Compliance & Governance Committee reports.
Delivered compliance awareness and regulatory training across the business units.
Fostered and maintained strong relationships with internal and extemal stakeholders through active
engagement in relevant initiatives.
Advised business units on regulatory requirements and legislative impacts.
Monitored and reported on the implementation of regulatory and statutory requirements as outlined in the Risk
Management Plan.
Conducted compliance monitoring activities, including adequacy and effectiveness reviews, branch visits, and
targeted hotspot checks.
Logged, tracked, and resolved compliance issues, ensuring timely follow-up.
Coordinated compliance activities across the group to assess adherence to key legislation and policies.
Managed and responded to all queries and complaints received via the Compliance mailbox.

Promoting a Risk and Compliance culture within OM Insure to continuously consult, identify, and agree with
business, following the applicable legislation and compliance policies that is impacting the business by monitoring and
reporting \g of those that are core and high risk, providing assurance that business is either compliant or non-compliant.
Supported the Risk and Compliance Management process across multiple business areas, including Retail,
Human Capital, Broker Distribution, Sales & Services, and the Personal Lines Call Centre. Ensured effective risk
identification, evaluation, mitigation, monitoring, and reporting in line with the Risk Methodology and
Compliance Framework.
Designed and implemented the annual Compliance Plan, aligning it with strategic business priorities and
regulatory expectations.
Led the development and maintenance of the Regulatory Universe (RU), ensuring ongoing alignment with
business operations and legislative changes.
Compiled, updated, and maintained Compliance Risk Management Plans (CRMPs) in collaboration with relevant
stakeholders to address emerging risks.
Developed and executed the annual Compliance Monitoring Plan, including drafting and reviewing working
papers, and conducting targeted compliance assessments
Interpreted and unpacked new or amended legislation, providing timely insights and guidance to business units
to ensure proactive compliance.
Compiled and submitted detailed Risk and Compliance reports to the Management Committee, Executive
Committee, and the Risk, Compliance & Governance Committee.
Delivered training to the Quality Assurance team on regulatory compliance monitoring standards and supported
them in resolving intermediary (broker) queries.
Assisted the departmental head in reviewing QA working papers and reports to ensure quality and accuracy.
Conducted due diligence assessments on prospective intermediaries (brokers) as part of the onboarding
process.
Acted as a Data Privacy Champion, promoting compliance with POPIA and embedding privacy principles into
day-to-day operations.
Monitored data privacy controls, investigated complaints regarding personal information, provided employee
training, and raised concerns or recommendations to improve data security.
Ensured compliance with the Privacy Compliance Framework and advocated for best practices in data handling
and protection.
Proactively identified, assessed, reported, and managed regulatory risks, ensuring ownership and accountability
across the first line of defense.
Partnered with 2nd Line Compliance to help shape the Compliance Framework and Regulatory Risk Annual Plan.
Monitored and escalated incidents of non-compliance and material risks in line with defined escalation protocols