PACKET CORE TEAM LEADER
Ericsson Mexico
Total years of experience :17 years, 9 Months
the following responsibilities
•Responsible of the complete end to end delivery of emergency services for Ericsson supplied packet core products (SGSN, GGSN, MME, EPG (SGW, PGW).
•Leading the team of technical experts of PCN (Packet Core Domain) domain to fix the critical outages and recover the node to the pre-outage performance level as quick as possible.
•Handling all kinds of technical and management escalations towards PCN domain products and addressing them in a professional manner.
•Performing post even analysis within the team to identify the cause of the incident, risks involved, improvement areas etc.
•Assigning the technical experts to perform root cause analysis to find the real cause of the issue and to avoid similar outages in the future with permanent fix/solution.
•Forming a ERB (Emergency Recovery Board) team to perform a deeper analysis of all emergency cases which exceeded the agreed KPI with Customers.
•Identifying the improvement areas and communicating the lessons learnt from the event with the relevant stakeholders.
•Tracking all follow-up actions with the relevant stakeholders so as to achieve 100% quality delivery and performance
•Tracking the performance of the recovery team with respect to Internal and external KPIs
•Validating the technical competence of the PCN domain team and enhancing their technical knowledge with appropriate trainings.
•Taking the ownership of overall performance and quality delivery of PCN services to the internal and external customers.
•Tracking and giving inputs to the line manager for the performance evaluation of every team member by end of the year based on their performance in emergency handling.
- Handling Ericsson emergency function as Recovery Leader for Ericsson supplied products for Regional & Global Customers
- Drive the Ericsson Recovery Team as ONE & push to restore the system within the KPI signed with our valued customers
- Updating the Emergency Event using SMS tool and tracking the emergency CSR closure
- De-briefing to EPM/EHM after the recovery of the emergency case
- Post analysis of the case and fix all the short falls to perform best in the next case
- Perform LDE (Long Duration Emergency) analysis and case audits to find leads resulting in Business performance
- Tracking with Local Support after the closure of emergency to backdate the remedy external to achieve CSR KPI
India Project - GSM & WCDMA with the following responsibilities
•Responsible for the complete delivery of the core technical team handling second level of troubleshooting
•Second Level Trouble shooting of NSS Network Elements (MSC, MSS, MGW, HLR) to provide maximum Network Availability.
•Finished the Acceptance Testing Procedure for ATCA MSS, MSC, MGW as per the Customer requirement.
•Complete O&M of NSN MSC, MSS & MGW for Vodafone GSM & WCDMA.
•To ensure that there is minimum downtime in the Network & the Network is Optimized & Stable.
•Closely observing Clear Codes responsible for Call Failure.
•Clear Code Analysis to reduce the Call Failures and provide RCA to Customers
•Creation of Signaling Links to various Network Elements and PRI Links for
1st Class
1st Class with Honors
Education completed in the year
. Aggregate: 73% Secondary Education completed in the year