sumaiya Begum

• Created and managed reservations using the Amadeus platform, ensuring compliance
with company policies.
• Assisted customers with booking amendments, offering tailored solutions to meet their
travel needs.
• Resolved reservation issues through troubleshooting and providing optimal solutions.
• Educated passengers on Qatar Airways services and benefits, enhancing customer
experience.Processed refunds and voucher requests with timely follow-up.
• Assisted travel agents in making bookings, offering expert guidance on the Amadeus
platform.
• Provided personalized support to Qatar Airways Privilege Club members with privacy,
account details, and redemption bookings using Avios points.
• Compared membership benefits of Qatar Airways with other airline programs (e.g.,
Oneworld) and advised customers on maximizing their privileges.

• Learned the departments structure and environmental policy processes.
• Gained insight into approval procedures for environmental permits and regulations.
• Developed skills in environmental data analysis and reporting.
• Familiarized with tools for monitoring environmental compliance.
• Acquired knowledge in project planning and site assessments.
• Studied sustainable development practices and their policy implementation.

• Managed customer inquiries and resolved issues per company policies.
• Adjusted hotel reservations and quarantine arrangements upon request.
• Handled payment collections securely and verified documents for refunds.
• Provided timely updates to clients regarding delays or changes.

• Coordinated office activities, including employee events.
• Answered incoming calls, created financial/statistical reports, and managed payroll.
• Organized meetings, managed office supplies, and maintained databases.