Data Entry Analyst
Abu Dhabi Commercial Bank
Total des années d'expérience :5 years, 7 Mois
Lending Services Department (Dubai Commercial & Retail Banking Team):‑ Assessing and making decisions for customers' credit & loan applications using criteria namely; the purpose for the loan application, pre‑screen credit viability, payment history, and credit‑worthiness. Enter, update and retrieve information for Credit Cards, Mortgage Loans, WMS Company Auto Loans & Merchant Loan applications. Designate the degree of risk involved in extending credit by performing various negative checks namely Central Bank Check, Black List Check, Internal Flexicube Portal Check, Etihad Bureau Score (ECB) Check, Visa and Emirates ID checks. Ensure all the approved applications comply with the bank policies on behalf of documents submitted by customers and for any incomplete or invalid documents customer applications are returned to the source. Contacting customers via call to conduct customer point verifcation for the products applied i.e. credit cards as well as auto loans to update bank records.
1. Al Futtaim Healthhub (Health Division):‑
I. Contact Center Associate: Jan ‑ Mar 2022
Receiving incoming calls from patients on the Genesys WFM software to enquire about PCR tests, Doctor's information, Insurance eligibility, Clinic location details, Teleconsultation requests, Vaccinations as well as other medical packages. Booking appointments in the HIS system for all HealthHub facilities as per patient's requests and arranging call back from clinics, pharmacies & nurses. Coordinating with all the Healthhub staff via email for requests and approvals as well as updating correct patient details in the Healthhub portal. Also, checking for PCR results on the Mena Lab portal and sending the same to the patients via email.
Cross checking personal details of patients resgistered for Covid PCR tests undertaken at any of the HealthHub centres.
Registering new patient details on the DHA Hasana portal as per the documents submitted at the time of registration.
Business & First Class Chauffeur Drive Lounge at DXB International Airport ‑ Terminal 3:
Providing exceptional customer service & administrative support to the passengers eligible for Chauffeur drive services. Assisting arrival and check in processes of Business & First class passengers throughout from the counters to the drop‑off/pick‑up points assigning the chauffeurs; providing support to passengers with special needs such as unaccompanied minors (UM), VIP and wheelchair assistance passengers.
Maintaining excellent grooming standards during peak and off‑peak hours. Confrming drop off area and geocoding the exact location of passenger destination.
Verifying their journey details and updating their travel plan if subject to any changes in the airline booking system.
Coordinating with airport hotel desks via calls on behalf of the layover fight passengers and assisting them with their stay.
Providing multiple cars to eligible passengers in case of excess baggage and extra travellers with child seat assistance to meet the RTA safety guidelines. Reporting any problems /concerns with vehicle availability to the team leader.
Making calls to former customers of Prime hospital, taking feedback of their experience, verifying contact details and promoting the on going medical & dental offers. Maintaining the information obtained via calls in an excel document as well as updating any new details provided by them in the common team folder. Redirecting incoming patient calls to the call center team for potential appointments or queries related to insurance approvals, medical reports, etc.
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