sumaiya afsheya Afsheya

Handling end to end Merchant services of POS, E-commerce & E-Dirham.

Daily evolvement to various systems (base24, prime, First vision, MIGS, Cyber Source, terminal management system.

Appraising of fresh agreements & scrutinizing relevant documents based on different products (Govt Merchants, Key Clients, MPOS, Business Partners, Existing merchants & Existing banking relations) and raise discrepancies wherever applicable before On-Boarding the merchant.  

Checking and verifying Acuity and Match (Master Card) application for new merchants for clearing risk (Merchant Acquiring) as per Central Bank rule.

Boarding the merchant manually in Base 24 by allocating a Merchant ID.

Checking of TID setups in Base 24, TMS, POSTILION and TID release.

Merchant ID & Terminal ID set up release in a standard format to different product & business teams comprise Merchant Name, MCC, DCC enablement, Type of Terminal (Ali Pay & GPRS) & Transaction & settlement Currencies for E comm Merchants, Website & other Services like PAY IT availment.

Handling backend operations in maintenances of merchant database for commission, account linking; address change, on corporate coding, etc. based requests received from the business team.

Handling VAT for the merchants - VAT certificate collection, TRN to link with VAT engine & resolving merchants queries in VAT deductions.

KYC interaction with concern departments & Compliance Team.

Keeping track records for all merchant related works and reporting to Manager (daily) & Senior Manager (monthly).

Monthly reporting of Total Number of requests received, actioned & rejected cases.

Verification of DCC Addendum and setup of DCC TIDs on DCC system

Payments to merchants for daily settlements through upload into MBS System

Checking and staging of Visa and MasterCard outgoing files, for claiming off us transactions from issuing banks

Reconciliation of Visa, MasterCard, CUP, JCB Diners, Installation Charges and Chargeback Receivable GLs on a daily basis.

Reconciliation on Rental Value collections (Annual, Monthly, One Time & Membership fees)

Arranging / Organizing meetings internally and externally with the department.

Managing escalations and maintain relationships with merchant

Maintaining healthy business relations with high net worth, Key & govt clients ensuring High business relations.

VAT Deductions, Settlements & queries handling.

Coordinating with RM’s, Branches and BU’s to deliver quality services to existing & NTB customers within the agreed SLA. • Performing detailed KYC, Watchlist, High Risk nationality, Black list and Sanctioned country checks. • Verifying proper bifurcation of the Authorized signatories & representatives in Company and Retail accounts in accordance with supporting documents like Memorandum of Association, Board of Resolution, Court Orders/Legal notices and Trade License. • Review of all documents related to Account opening and Maintenance against Bank’s regulatory requirements. • Manage the effectiveness and efficiency of Support Services through improvements to each function. • Play a significant role in initiatives geared towards Operational excellence. overall process management and mitigating risk. • Specialize in SME, Personal and Payroll Account opening and Maintenance. • Monthly reporting of KRI (Key Risk Indicator) to Senior management and circulation of MIS to the business partners. • Ensuring zero percent error in processing of accounts (Islamic banking, Payroll, Investments, Non-operational accounts, staff etc.) and maintenance is done within TAT • Conducting detailed review, proposing and incorporating changes in the Process Flow Documents (PFDs) and Operating Procedure Manual (OPM) while adhering to Bank-wide polices and Central Bank guidelines and regulations, • Managing business queries and complaints about processing and products through bank wide sourcing channel- BPM and Icore (Finacle and CRM)

Checking customer\\\'s credit situation. • Deciding whether or not to offer the credit. • Setting up the terms and conditions of the receivable and payable balances. • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans. • Ensuring that debts are paid in a timely manner. • Chasing overdue invoices by phone, email & letter within agreed time limit. • Regularly making contact with customers to ensure all relevant debts are managed as necessary. • Handling disputed bills and negotiates to bring payment within the agreed terms. • Proposing write off of irrecoverable receivables. • Undertaking account reconciliations as required. • Sending out monthly client statements/letters as may be agreed from time to time. • Other duties as delegated from time to time by the Reporting Manager or any other person designated in their absence. • Expecting to regularly review the company\\\'s debt recovery procedures. • Starting legal proceedings if debts are not paid within an agreed time.

Reporting and Analysis of monthly Cash Flow Statements and Delinquency information for various Trusts of Ocwen (Trust includes clients like JPM, Wells Fargo, Bank of New York, Deutsche Bank, CITI, LaSalle, Bony, Aurora Bank), prepared in accordance with Pooling and service agreement (PSA) on monthly basis. • Calculating the Operating Income for the Investor portfolios. • Investment grade bond valuation by forecasting the Cash inflows on a portfolio in consideration to the delinquency of the borrowers. • Preparing and Presenting the Monthly Revenue and expense fluctuation/variance analysis report to strategic management. • Monitoring the cards and cheques from Production Company Tracking on cards (Debit & Credit) and cheques from Production Company to customer, • Budgeting the cash flows of the borrower based on the forecast results. • Preparing and Presenting the Monthly Revenue and expense fluctuation/variance analysis report to strategic management. • Posting Journal entries for various General Ledger accounts. • Reconciling of general ledger accounts, prepare balance sheet reconciliation and clear exception items.