suman sherma

Promoted from intern to full-time barista within one month due to strong performance,
reliability, and quick mastery of café operations
Expertly prepare high-quality espresso-based drinks including Cappuccino, Latte, Mocha,
Cortado, Affogato, Macchiato, and other specialty beverages
Master filter brewing techniques (V60, Syphon, French Press, Aeropress) to offer diverse
coffee experiences and meet customer preferences
Create consistent and visually appealing latte art to enhance drink presentation and
customer satisfaction
Provide friendly, attentive customer service in a fast-paced environment, handling peak
hour rushes and personalized orders
Maintain espresso machines, grinders, and brewing equipment through daily cleaning,
calibration, and basic maintenance
Ensure strict hygiene and food safety standards by sanitizing work areas, tools, and
surfaces after every shift
Manage inventory of coffee beans, milk, syrups, and supplies — restocking efficiently to
prevent shortages during busy periods
Operate POS system to process orders, handle cash/card payments, and upsell pastries or
add-ons when appropriate

Supported sales and marketing strategies in a competitive market
Handled customer inquiries, built relationships, and assisted seniors with client
communication
Gained experience in fast-paced team settings and problem-solving