Sumathi Panicker

Solution Preparation/Proposal based on Customer’s Requirements
Engaging with decision makers and analyze prospect and customer needs
Demonstrating and presenting the solution and its value.
Creation of Marketing Collaterals, Competitive Analysis documents
Conducting Proof of Concepts, and pilot programs in Client environments
Participating in the recruitment and development of business partners
Conducting seminars and participating in tradeshows.
Training customers on the solution and supporting them in the implementation.
Communicate with Engineering on issues identified from field observations and customer feedback

Responsible for analyzing customer needs and drawing solutions to their business use cases. Manages Product releases which encompass multiple projects inclusive of Product Enhancements and Maintenance releases.
KRAs:

Defines business requirements & Interface with customers, partners & sales for requirements, positioning & roadmaps.

oAnalyze CRM market requirements for Higher education and BFSI verticals.
- Prioritization of requirements, based on interactions with Internal and External Stakeholders.

Being a key stakeholder in the product release cycle, uses SCRUM methodology to manage the whole Product Release cycle which involves maintaining the Product Backlog, Sprint planning and manning the Release retrospective meetings.

oManage process to streamline the delivery model from requirements gathering (Sales/Pre- sales/Services teams) to Engineering Release
oPlayed the role of a Solution Architect for the new Product Releases which includes designing user flows, UI navigation, business object dependencies, performance, scalability of the solution etc.
oManaged Releases as an acting Program Manager and guide team (BA, UX, Dev) on building new CRM product on the web
oActive participation in feature conceptualization, architecture and design reviews
oMentor Business Analysts and UX team on requirements/solution design
oUI-UX wireframe concept design and reviews


Engage in product demos, feature showcase and presentations to customers (including International Customer Conferences), Prospects (Pre-Sales demos) and Partners

Vendor management - Strategize and plan for third party integration with vendors

Manage the enhancement portals, release planning and feedback mechanism.

Product Collateral Generation with the Marketing team.

Drive Beta programs and manage user feedback for success through adoption and coverage.

Plan and implement Go-to-market strategy for new product releases

Interface with Customers, Partners & Sales for key product requirements across various industry verticals

Translate customer & partner needs into product requirements via idea documents & PRDs

Track development/test plans, PRDs & change requests with DEV and QA teams

Work with engineering, 3rd party and QA to design, develop, and test within release timeline

Experience in defining and delivering commercial products and working across the entire product lifecycle to International markets.

Showcased various products at Talisma’s annual Customer and technology conference held in Orlando, Florida, USA

KRAs:
Worked as single point of contact for FedEx Express’ IT Support Organization. Leading day-to-day Incident Management to ensure optimal incident recovery and up-to-the minute communication to client(s).

Ensuring adherence to a Continuity of Business Plan and other key defined processes to ensure smooth workflows (internal and external) and compliance with Service Level Agreement mandates.

Project: Active Bank was the proven end to end core banking product developed on Microsoft platform. It is a new generation advanced applications suite, designed to meet the core banking requirements of financial services organizations (UK based building societies in particular) involved in retail or wholesale banking. It is an n-tier web application with both web UI and Webservices as primary interfaces interacting with common set of business components.
KRA: Involved in development and debugging of all the major modules of the product- Investments, Mortgages. Provided periodic inputs to Activebank in order to maximize the utility of the application and to ensure scalability to meet emerging business needs.

PeoplePC - International ISP provider.
KRA: Technical troubleshooting & on-call support to the customer issues. Key areas of work included the installation and 100 % uptime of the ISP to achieve complete customer satisfaction.