Administration Manager
Indall – Digital Marketing Agency, Kodungallur
Total years of experience :13 years, 11 Months
This role will lead a team of people including account managers, digital strategists, copywriters, and designers, ensuring revenue, and retention goals are met by all
Recruit, coach, mentor and recognize performance for an industry-leading digital marketing team all while executing on a philosophy of continuous improvement in all that we do
Cultivate and foster relationships with our key customers and our digital operations team
Work with the heads of content, design, analytics, and technology teams to develop and implement strategies and processes to evolve, streamline and improve campaign management, communication, teamwork, and performance
Build a deep understanding of the management of the advertising platforms being utilized and an advanced ability to analyse and define strategies for maximum yield and campaign performance
Review campaign pacing and performance with client services team on a weekly basis
Help define upsell opportunities in order to achieve revenue goals
Have strong knowledge and understanding of all internal systems to effectively coach through times of significant complexity to maintain campaign performance and excellent client relationships
Maximize client retention and revenue growth by coaching the team to understand client needs, manage client expectations and diffuse client conflicts
Arbitrate and mitigate internal conflicts
Take a leadership role in special projects, meetings, and team events
Build credibility throughout the organization as an effective problem solver and thought-leader who maintains up-to-date knowledge of product offerings, processes, and industry developments & trends while continuously maintaining a demeanour of approachability
Developed relations with other hospitals, clinics and doctors for promoting the institute’s specialties
Worked in collaboration with the other Institute staff members to understand and promote their respective events and programs
Established communication with various other related organizations about the Institute’s initiatives
Provided assistance in creative, technical and PR writing, including brochures, leaflets, media materials, key messaging, blog posts, internal communications materials, newsletters and more
Also partook in media relations: created and maintained media lists; prepared media materials; drafted media literatures coordinate media interviews; tracked media coverage
Coordination with HR manager about payroll, employee’s shifts, duty roaster, leaves, attendance, salary, insurance etc.
Explored vacancies and making necessary arrangements for filling vacancies, coordination with candidates and conducting recruitment
Conducted employee induction training for each dept and giving reports to HR manager
Set tie-ups with all TPA’s and coordinating the insurance desk with each TPA representatives
Prepared and submitted department reports of CQIs on a daily, weekly and monthly basis
Working on variety of software packages, such as Microsoft Word, Excel, Outlook, PowerPoint, etc.…to produce correspondence and documents
Preparing & maintaining presentations, records, spreadsheets and databases
Managing the overall Office Systems, arranging in-house and external events, seminars, workshops etc.
Organizing the appointments, meeting & arranging trips for the managers & staff and to co-ordinate with other departments for the same
Designing department timesheets and coordinating with HR for payroll purpose
Documenting the payroll of every staff in the department
Maintaining the coordination with other departments and with external contacts
Responsible for sorting, distributing, filing incoming transmittals/ documents and sending outgoing transmittals /documents
Accountable for up keeping and organizing paperwork, documents and computer-based information
Overseeing the recruiting, training and supervising of junior staff and delegating work as required
Handling business correspondences (internal & external), emails, calls etc.
Providing secretarial assistance to other staff in the department.
Availed software packages, like ProCORE, ACONEX, Filezilla FTP Server, Cerberus FTP Server, We Transfer, Dropbox, Google Drive etc. to produce transmittals of drawings and other documents
Segregated, distributed, filed incoming transmittals/ documents and sending outgoing transmittals /documents
Dealt with all types of correspondence regarding Engineering department for all Project sites, Clients & Consultants
Developed logs for all types of documents produced, incoming and outgoing from the department
Maintained all documents (Softcopies and Hardcopies) properly at accessible places in files, share drives, hangers etc.
Developed relations with other hospitals, clinics and doctors for promoting the institute’s specialties
Worked in collaboration with the other Institute staff members to understand and promote their respective events and programs
Established communication with various other related organizations about the Institute’s initiatives
Provided assistance in creative, technical and PR writing, including brochures, leaflets, media materials, key messaging, blog posts, internal communications materials, newsletters and more
Also partook in media relations: created and maintained media lists; prepared media materials; drafted media literatures coordinate media interviews; tracked media coverage
Coordination with HR manager about payroll, employee’s shifts, duty roaster, leaves, attendance, salary, insurance etc.
Explored vacancies and making necessary arrangements for filling vacancies, coordination with candidates and conducting recruitment
Conducted employee induction training for each dept and giving reports to HR manager
Set tie-ups with all TPA’s and coordinating the insurance desk with each TPA representatives
Prepared and submitted department reports of CQIs on a daily, weekly and monthly basis
MBA in Finance & Marketing
BBA in Administration
Plus Two - Commerce
SSLC
