سوميت شارما

Plan, develop and direct marketing efforts for a particular brand or product
 Create strategies to take advantage of market opportunities
 Conceptualize strategic initiatives and implement details of a campaign
 Execute strategies with cross-functional teams
 Manage external marketing partners such as advertising agencies, digital marketing firms and production
companies
 Supervise brand content
 Manage access to brand assets
 Develop brand standards and usage guidelines
 Assist integration of campaigns with brand consistency
 Track consumer and market insights by reviewing metrics such as sales volume, market share, profit
projections, pricing and distribution, and by conducting consumer research
 Analyze sales data to update a brand or category portfolio, determine new products and delete under
performing products
 Work closely with departments such as manufacturing and R&D to consult on package and product as it
relates to branding

Campaigning & Canopy Activities for awareness of Organic Products
 Marketing and Sales for Organic Products through various medias i.e. Facebook, LinkedIn,
 Enhancing sales for Abbelo.com through various mediums. To achieve the given sales target.
 To meet Corporate Clients, Doctors, Gyms, Clubs for tie-ups related to our products.
 Ensuring 100% customer satisfaction
 Generating daily sales report.
 Monitoring of daily website updating and specifications.
 Work with Products team to design and develop new products / product enhancement to analyze revenue streams and taking
corrective action to maximize Revenue.
 To promote and encourage the best vendor(s) and overall quality.
 To analyze revenue streams and taking corrective action to maximize Revenue.
 Handling operations team and account managers for smooth functioning of the service and revenue achievements.

Providing end to end sales and provisioning to the corporate clients.
 Achieving the given Sales targets with the given SLA.
 Handling the entire troubleshooting and escalations from named corporate accounts (Punjab, Haryana, & Himachal Pradesh).
 Co-ordination with Corporate Sales Manager for Plan of Action.
 Account planning and development: Together with the team, develops annual client plans. Meets periodically with the core
team to review, and strategize about how to improve the relationship and serve the client.
 Seeks client feedback on the firm’s performance.
 Building a good relationship with the client for smooth functioning of business to enhance revenue.
 Co-ordination with the HQ for getting the work done on given SLA.
 Looking after activation and provisioning and after sales

Working as Quality analyst, help monitoring the quality on calls provided by the agents and giving Feedback for improvement.
 Conducting Internal and external Calibrations.
 Process Audits on regular bases.
 Provide analytical assistance to the organization as per the instructions of the seniors
 Train the customer care staff members to follow the organizational work setup and upgrade the standard of their performance
 Preparing Process related Monthly Presentations, Performance Analysis and other relevant analysis related to process on time
to time bases

Handled queries related to billing, churn and other services.
 Handling Churn and Retaining customers on Board through different tools provided by the organization.
 Co-coordinating with the WWE (Web World Expresses) Executives for appropriate solution to the Customer Queries
online.
 Handling Billing Queries and Waiver empowerment at Centralized Level for ensuring Customer satisfaction.
 Looking after CUG (Closed User Group) activations/deactivations for corporate/individual customer as well as
individual customers
 Customer interaction at company and franchise owned relationship centers.
 Ensure whole team is updated about the changed policies, changed product knowledge and trained service delivery.
 Looking after error free provisioning barring unbarring activation deactivations.
 Preparing daily MIS and send to circle office.
 Coordination with DAKC for new processes and implementation.
 Resolution of critical and overdue complaints.

Skilled in leading teams in business development & growth, client servicing, promoting new products & services and developing
products as per client requirements & market trends

holding a team of 5 FOS for two-months credit collection camp in reliance for the reversal of post paid
to prepaid migration MTF (Migration Task Force).
 Done one month coordination, audits, as well as escalation as a ZE (Zonal Executive) for WWE'S (Web world Expresses) and
WW (Web world).
 I have been coordinating with prepaid DSA's, Distributor, and Dealers for all kind of issue related to prepaid issues, queries, and
escalations.