Independent Director
Freelancing
Total des années d'expérience :0 years, 0 Mois
Freelancing
Providing industry wide HR related services to organizations in below mentioned
areas:
Focused teams on developing innovative and cutting-edge approaches at all
levels with effective resource allocation and strategic planning.
Vision & mission identification.
Goal setting workshops.
Competency assessment.
Managing performance, setting up systems, processes & procedures.
Talent development & Leadership development.
Been a Key member of the Corporate HR function of
Drove year-over-year business growth while leading HR, strategic vision and long-
range planning.
Recruitment across levels/ departments globally.
Spearheaded Learning & Development across levels: Strategic to facilitation:
various workshops - frontline to management, ensured training effectiveness at all
four levels.
Implemented HRIS.
Administered the PMS across levels.
Created the competency matrix & mapped it across levels.
Proposed the balanced scorecard for management & SBU heads
Involved in planning and strategy formulation of HR related activities: recruitment
US/ Indian staffing, induction, training, designing and implementing HR Policies,
performance appraisals, employee retention strategy, and employee
engagement activities for company as a whole.
Designed the competency matrix across the levels.
Created the training plan & training calendar in sync with Delivery and
management requirement.
Designed the organization structure/ hierarchy
Taking care HR Service Delivery aspect for BPO/ITES, Manufacturing, IT & other
Verticals:
Primarily handled Corporate HR function of KEI Industries Ltd.
Service Delivery: Mid & Senior management positions - Recruitment, T&D, PMS &
Competency mapping & Competency assessment.
Achievements: Acquired & taken care of HR Services to top notch ITES
Freelancing
Freelancing Recruitment: Junior till Middle management positions across BPO / ITES:
Evaluated jobs across IT & Non-IT positions.
Created Job Descriptions.
Ensured positions are closed within given timelines & budget.
Training & Development:
Strategized, designed & conducted various in-house & offsite behavioral,
associate & leadership development workshops.
Conducted Competency mapping for Team Managers and above
Planned and strategized HR related activities like: HRIS, recruitment, induction,
training, designing and implementing employee retention strategy and employee
engagement activities for company as a whole.
Formulated HR policies to develop the organizational culture and periodically
reviewing it with time and upcoming industry standards.
Implemented the Performance Management System & reinforced it.
Designed the competency matrix across the levels.
Created the training plan & training calendar in sync with Delivery and
management requirement.
Quarterly Employee Satisfaction Survey across organization.
Managed Compensation and benefits for the entire organization.
Benchmarking Salary structure for employees at different levels
Travelport ISO
Had been taking care of Accent Neutralization, Customer Service, Culture training,
behavioral needs across ISO:
Successfully completed the TTT Program.
Conducted Supervisory voice & accent calibration training for all team leaders.
Created modules on Behavioral, Voice and Accent, Service and Culture.
Trained new hires & existing employees in back to back batches of 25-30
participants.
Conducted TTT.
Played a vital role in recruitment till team leader level, designed the recruitment
Process
Corporate Training
Had been working for AEFA (American Express Financial Advisory); assisted the
business in:
Operations - processing investment transactions in integrated system of American
Express.
Imparted process training, successfully trained newly hired candidates
Customer Service; have been working for GEFA (GE Financial Assurance); have
assisted the auto insurance business in:
Drafting the system-based report, for the auto loss reported by the US based
customers.
Each call being about 20 minutes long, involved, asking not less than 150
questions about the auto loss.
Imparted training on VANC (Voice and Accent Neutralization Course)
Had been working in the Collections department (Credit Cards); assisted the cards
business in:
Managing collection for the assigned portfolio upto 96%.
Comparative analysis for one-month delinquent portfolio across the region
Had been working in the Credit Department for the past one year and involved in:
Broad-based the DFF program (Nationwide) and growing the number of
customers by over 100% in the past 9 months.
Financial Analysis and credit appraisal of the potential customers.
Generation of Credit report.
Risk Avenue Analysis across various portfolio segments.
Studied functional relationships between different operational areas to better
understand importance and impact of different decisions and protocols.
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Pass
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