IT Operations Analyst
Accenture Pvt Ltd
Total years of experience :3 years, 8 Months
OPERATIONAL
•Responsible for being first point of contact to the users.
•Responsible for handling queries on Hilton Specific Software for Hilton properties.
•Resolve issues with the help of Accenture Knowledge Database.
•Assigning Tickets to the Teams as per their area of expertise.
•Ensures that correct resolutions are discovered and involves appropriate team in resolving problems when needed.
•Take ownership for the co-ordination, investigation, and documentation of customer requests, issues, and problems.
National Conference Certification for Seminar given at Nagarjuna Institute of Technology (2013)
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