Coordinator
Cleveland Clinic Abu Dhabi
Total des années d'expérience :17 years, 9 Mois
Security Administration
• Primary Contract personal for Security Contract between client and company.
• Arrangement/coordination for staffs training and drills.
• Good knowledge in Utilizing a range of office software, including outlook email, spreadsheets, and databases.
• Data, Equipment’s Inventory management, and timely audit.
• Various forms and survey modules development.
• Staffs HR documents filing and Occupational health vaccinations coordination/follow-up.
• Maintaining paper and electronic document flow within project team/ contractors or vendors.
• Ability to evaluate, prioritize, organize and delegate work schedules.
• Timesheet and Manpower management.
• Invoice management skill.
• Keep performance indicator index management and implementation.
• Participating in monthly and daily meetings with the management team and minutes of meeting capturing.
• Maintaining the fabric of the workplace and creating a stimulating environment for the team members.
• Prepare document performance reports (status, progress and forecast).
CCTV Control Room Operation, activities include:
• Operate and respond to all aspects of Control Room Operation including emergency Response i.e. Medical emergency, system failure, Fire and emergency alarm system.
• Report any incidents details to the emergency services.
• Daily log report, Incident Report writing.
• Use Closed Circuit Television (CCTV) to monitor facility.
• Call-taking/ dispatching security units.
• Manage the radio networks communicating with Security.
• Monitor security systems and escalate information necessary for the safety and security.
• Gather and centralized security logs, Record all appropriate Control Room activities in the incident database.
• Create and submit internal Work Orders for equipment failures or malfunctions.
• Oversee the facility issues that may occur within the premises and forward them to concern department in order to ensure smooth daily operations
• Ensure all the inquiries and complaints received from visitors, customers, vendors, staffs and contractors via phone, email or by a person are being addressed appropriately on time and with courteous and professional manner.
• Maintain the key issue records.
• Undertake any other duties that are necessary within the Security Control room.
• Arrange security guards deployment roster/Timesheet and arrange break timing.
• Manage the dedicated hotline emergency telephones.
• Logging/Investigating Lost and Found issues.
Technical Skill
• Strong IT, database and communication skills.
• Access Control, ID Badge, CCTV Control Rooms, and digital camera recording systems
Access Control : - P2000 - Online Access control system
ID Badge : - CMS system - Badge Printing System
CCTV system: - Pelco, Endura, and Honeywell - Video Surveillance System
• Technical knowledge of 2 Way Radio communication systems.
Motorola Radio Commination System
• Technical knowledge of Guard Touring System software and hardware.
• Valuable Safekeeping Safe box System Knowledge.
• Customized database to suit unique departmental needs (Excel/CMS)
• Microsoft Office - word, excel, outlook, and power point.
• Graphics - Photoshop.
• Audio Production - Cool edit pro 2.0.
• Web package, WordPress, web page maker.
• Audio/Video online streaming.
Customer Services
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers
• Maintains and creates a good customer services relationship with the entire customer (internal and external).
• Gathering customer feedback and create a continuous improvement plan.
1. Troubleshoot IT related issues.
2. Audio Production.
- Program Design
- Program Production (Recording and Editing under cool edit pro)
- Schedule on Air Playlist.
3. Live On Air Technical Support (During Live Program)
4.Monitoring all IT equipment’s as per procedures.
5. Map out training plans, design and develop training programs.
Complete Higher education on commerce (Management) opt. subject - computer science.