SENIOR AZURE SUPPORT SPECIALIST
Shipping Company
مجموع سنوات الخبرة :1 years, 9 أشهر
Department : Business Application & Vessel IT Duration : 10TH JULY 2023 - PRESENT
Responsibilities
• Responsible for the migration of existing 51 Servers UAT/PROD to the new Microsoft Azure subscription
• High-level planning and design of the Azure migration project
• Involved in collaboration on migration and discovery workshops/ meetings, project planning, documentation, implementation, and post implementation support.
• Involved in requirement gathering, functional and technical specification
• Migrate existing web app to Azure and configure all dependencies connection strings with support of network team.
• Setup AVD and publish application on AVD portal and ensure users/vendor can access through AVD
• Migration planning exercises and effort estimation for project/ proposal. Analyze environments and be capable of providing recommendations on design, security, performance and compliance
• Ensure Disaster Recovery and Incident response is included in the project plan and proven working post migration.
• With support of GBS IT, Cloud platform team from Norway deploy and provision VM's as per requirements.
• Working closely with internal business analyst/application team and vendors for the migration.
• Perform technical assistance in various capacities as needed.
• Prepare documentation of solutions, e.g.: architecture, configuration, setup and etc.
• Work with support teams involved to define and maintain operational processes and documents.
• Ensure all program documentation is updated and relevant to current support tasks.
• Monitoring processes uptime, performance and security post migration.
• Resolve and/or promptly escalate business and technical issues raised by business during UAT testing
• Response to an Incident reported, coordination of the Incident until resolution during post migration support and ongoing support in business-as-usual mode.
• Completion of the servers migrated.
• Completeness and availability of the documentation delivered.
• Quality of the knowledge transfer performed during handover of the ongoing support to the relevant support teams and members.
• Stability of the servers migrated post migration, for a specific duration as agreed.
• Good experience in troubleshooting Azure infrastructure related issues, checking diagnostic and
• audit logs.
• Monitored and optimized cloud-based resources for performance and cost, resulting in a 30% reduction in resource waste and a 15% improvement in application performance.
• Manage and create storage account and affinity group in Azure portal
• Handle escalated support tickets till closure for MS Azure Iass platform
• Exposed to working with various issue severities, engaging specialized teams, close deadline
• Organize tech sync calls to be up-to-date on platform updates / emerging technologies
• Involved in requirement gathering, functional and technical specification
Department : Chua Chu Kang Secondary School Duration : 9TH MARCH 2015 - 7TH MAY 2015 Reason for Leaving : 2 months Contract
Responsibilities
• Support for Chua Chu Kang Secondary School (Singapore)
• Provide support to end users relating to hardware and software, computer applications,
• LAN components and peripherals
• Responsible for delivering support by one side visit
• Carry out on-site analysis, identification, and resolution of difficult desktop and laptop
• problems for end users
• Supervise Remedy ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and
• Interrelated hardware and software
• Provided technical support, including identifying problem incidents with their subsequent
• resolutions
• Configuration of Email clients like MS Outlook for school admin staffs and teachers
• Troubleshoot all kind of network printers
• Setup new workstation for user laptop /desktop/ Mac books
• Taking monthly inventory for printer toners and cartridges
• Update all workstation with the latest service packs and patches every 2 weeks once
• Updating/Downloading of Latest McAfee Antivirus updates and patch management
Department : Standard Chartered Bank (Branch Support) Duration : 16TH JUNE 2014 - 31ST DEC 2014 Reason for Leaving : Resigned due to company does not pay 1-month salary Responsibilities
• Support for Standard Chartered Bank seven (7) branches on site IT Supports (Petaling Jaya, Subang Jaya, Puchong, Shah Alam, Klang, Cheras & Kajang branches.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Responsible for delivering support by one side visit
• Carry out on-site analysis, identification, and resolution of difficult desktop and laptop problems for end users
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
• Provided technical support, including identifying problem incidents with their subsequent resolutions
• Assisted company personnel with desktop operation, including both hardware and software
• Configuration of Email clients like MS Outlook
• Perform Window 7 migration to all existing user using Window XP
• Troubleshoot all kind of network printers
• Setup new workstation for user laptop /desktop
• Taking monthly server room health check
• Update all workstation with the latest service packs and patches.
• Installing all ban business related applications
• Daily reports for the attended support on site branch to (ITSC) Head quarter Standard Chartered IT Team via Email and call
• Updating/Downloading of Latest Symantec Antivirus updates and patch management
• Installing & configuring Window 7 and Window Server as Client computers to DOMAIN
• Troubleshooting DNS, DHCP and VPN related issued