SUNDRAGANESH RATNAM, SENIOR AZURE SUPPORT SPECIALIST

SUNDRAGANESH RATNAM

SENIOR AZURE SUPPORT SPECIALIST

Shipping Company

البلد
ماليزيا - Kuala Lumpur
التعليم
بكالوريوس, Executive Bachelor in Industrial Engineering Technology
الخبرات
1 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 9 أشهر

SENIOR AZURE SUPPORT SPECIALIST في Shipping Company
  • ماليزيا
  • أشغل هذه الوظيفة منذ يوليو 2023

Department : Business Application & Vessel IT Duration : 10TH JULY 2023 - PRESENT
Responsibilities
• Responsible for the migration of existing 51 Servers UAT/PROD to the new Microsoft Azure subscription
• High-level planning and design of the Azure migration project
• Involved in collaboration on migration and discovery workshops/ meetings, project planning, documentation, implementation, and post implementation support.
• Involved in requirement gathering, functional and technical specification
• Migrate existing web app to Azure and configure all dependencies connection strings with support of network team.
• Setup AVD and publish application on AVD portal and ensure users/vendor can access through AVD
• Migration planning exercises and effort estimation for project/ proposal. Analyze environments and be capable of providing recommendations on design, security, performance and compliance
• Ensure Disaster Recovery and Incident response is included in the project plan and proven working post migration.
• With support of GBS IT, Cloud platform team from Norway deploy and provision VM's as per requirements.
• Working closely with internal business analyst/application team and vendors for the migration.
• Perform technical assistance in various capacities as needed.
• Prepare documentation of solutions, e.g.: architecture, configuration, setup and etc.
• Work with support teams involved to define and maintain operational processes and documents.
• Ensure all program documentation is updated and relevant to current support tasks.
• Monitoring processes uptime, performance and security post migration.
• Resolve and/or promptly escalate business and technical issues raised by business during UAT testing
• Response to an Incident reported, coordination of the Incident until resolution during post migration support and ongoing support in business-as-usual mode.
• Completion of the servers migrated.
• Completeness and availability of the documentation delivered.
• Quality of the knowledge transfer performed during handover of the ongoing support to the relevant support teams and members.
• Stability of the servers migrated post migration, for a specific duration as agreed.
• Good experience in troubleshooting Azure infrastructure related issues, checking diagnostic and
• audit logs.
• Monitored and optimized cloud-based resources for performance and cost, resulting in a 30% reduction in resource waste and a 15% improvement in application performance.
• Manage and create storage account and affinity group in Azure portal
• Handle escalated support tickets till closure for MS Azure Iass platform
• Exposed to working with various issue severities, engaging specialized teams, close deadline
• Organize tech sync calls to be up-to-date on platform updates / emerging technologies
• Involved in requirement gathering, functional and technical specification

SPECIALIST OPERATION في NCS Pte Ltd
  • سنغافورة
  • مارس 2015 إلى مايو 2015

Department : Chua Chu Kang Secondary School Duration : 9TH MARCH 2015 - 7TH MAY 2015 Reason for Leaving : 2 months Contract
Responsibilities
• Support for Chua Chu Kang Secondary School (Singapore)
• Provide support to end users relating to hardware and software, computer applications,
• LAN components and peripherals
• Responsible for delivering support by one side visit
• Carry out on-site analysis, identification, and resolution of difficult desktop and laptop
• problems for end users
• Supervise Remedy ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and
• Interrelated hardware and software
• Provided technical support, including identifying problem incidents with their subsequent
• resolutions
• Configuration of Email clients like MS Outlook for school admin staffs and teachers
• Troubleshoot all kind of network printers
• Setup new workstation for user laptop /desktop/ Mac books
• Taking monthly inventory for printer toners and cartridges
• Update all workstation with the latest service packs and patches every 2 weeks once
• Updating/Downloading of Latest McAfee Antivirus updates and patch management

IT SPECIALIST في HCL AXON
  • بريطانيا العظمى
  • يونيو 2014 إلى ديسمبر 2014

Department : Standard Chartered Bank (Branch Support) Duration : 16TH JUNE 2014 - 31ST DEC 2014 Reason for Leaving : Resigned due to company does not pay 1-month salary Responsibilities
• Support for Standard Chartered Bank seven (7) branches on site IT Supports (Petaling Jaya, Subang Jaya, Puchong, Shah Alam, Klang, Cheras & Kajang branches.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Responsible for delivering support by one side visit
• Carry out on-site analysis, identification, and resolution of difficult desktop and laptop problems for end users
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
• Provided technical support, including identifying problem incidents with their subsequent resolutions
• Assisted company personnel with desktop operation, including both hardware and software
• Configuration of Email clients like MS Outlook
• Perform Window 7 migration to all existing user using Window XP
• Troubleshoot all kind of network printers
• Setup new workstation for user laptop /desktop
• Taking monthly server room health check
• Update all workstation with the latest service packs and patches.
• Installing all ban business related applications
• Daily reports for the attended support on site branch to (ITSC) Head quarter Standard Chartered IT Team via Email and call
• Updating/Downloading of Latest Symantec Antivirus updates and patch management
• Installing & configuring Window 7 and Window Server as Client computers to DOMAIN
• Troubleshooting DNS, DHCP and VPN related issued

الخلفية التعليمية

بكالوريوس, Executive Bachelor in Industrial Engineering Technology
  • في Japan Malaysia Technical Institute
  • يونيو 2022

Specialties & Skills

Windows Server
Infrastructure
Cloud Computing
Desktop Support
MANAGEMENT
MVS (OS)
SOFTWARE DEFINED NETWORKING (SDN)
TROUBLESHOOTING (PROBLEM SOLVING)
VM (OPERATING SYSTEM)
COLOCATION
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
INFRASTRUCTURE
LEADERSHIP
MICROSOFT SHAREPOINT

اللغات

الانجليزية
متمرّس
المالية
متمرّس
التاميلية
اللغة الأم

التدريب و الشهادات

Certificate of Recognition by WIPRO for excellent new hire and very good performance (الشهادة)
Security Citrix Client VPN Firewalls Comodo SSL Certificate Zscaler EndPoint Management (الشهادة)
Programming Language HTML ASP NET PHP (الشهادة)
Certificate in PC Maintenance Network troubleshooting (الشهادة)
Certification of Completion VMware vSphere Overview V5 0 (الشهادة)
Certificate of Completion PHP MYSQL (الشهادة)
Certificate of Achievement Administering Window Server 2012 (الشهادة)
Microsoft Certified Azure Administrator Associate Exam AZ 104 (الشهادة)
Microsoft 365 Certified Modern Desktop Administrator Associate Exam MD 100 MD 101 (الشهادة)
ITIL V4 Foundation in IT Service Management Certified by PeopleSoft Axelos 2021 (الشهادة)
Certificate of Participation Network Security by National Cyber Security Agency Malaysia 2022 (الشهادة)
Certificate of Completion Modern Workspace with Microsoft 365 2022 (الشهادة)
Certified Cyber Security Specialist CCSS 2022 (الشهادة)
Certificate of Completion Cyber Security Step to prevent a Web Hacker 2024 (الشهادة)
Certificate of Completion Certified Information System Security Professional CISSP 2024 (الشهادة)
PROFESSIONAL CERTIFICATION (الشهادة)

الهوايات

  • Scuba Diving, Sky Diving, Paragliding, Surfing, Hiking, Water Rafting and etc
    “Outstanding Contribution in Information Technology Award” - (Asia Award) “Leading The Way Award”- Global Technology – (Asia Award) “Symbolic Award” – Global Technology (Global IT Award)