سندس محمد

Managed end-to-end HR operations, including recruitment, onboarding, employee lifecycle management,
contracts, and offboarding.
Administered attendance, leave management, employee records, resignations, and final settlements in
compliance with Saudi Labor Law.

Managed HR systems and government platforms, including Qiwa, Ajeer, GOSI, and Odoo ERP, ensuring
compliance and operational efficiency.
Developed Excel dashboards, KPI reports, and HR analytics to support data-driven decision-making.
Provided executive support to the CEO by managing calendars, coordinating meetings, preparing agendas,
recording meeting minutes, and following up on action items.
Coordinated with Finance, Procurement, internal departments, and external stakeholders to manage contracts,
purchase requests (PR), purchase orders (PO), invoices, and administrative operations.
Developed and implemented SOPs, streamlined workflows, monitored deadlines, and improved operational
processes across departments.
Represented the company at conferences, business meetings, and corporate events across Saudi Arabia while
coordinating with government entities, clients, and internal stakeholders.

• Orchestrate end-to-end project lifecycle management across multiple concurrent phases, ensuring on
time delivery, scope adherence, and alignment with organizational objectives.
• Serve as the central communication hub between internal teams, external clients, and third-party vendors
— facilitating seamless information flow and eliminating operational bottlenecks.
• Develop and distribute comprehensive project progress reports, enabling senior leadership to make data
informed decisions and proactively address emerging risks.
• Implement issue-tracking and resolution protocols that reduce project delays and safeguard delivery
timelines against unforeseen operational challenges.
• Coordinate resource allocation and task prioritization across cross-functional teams to maximize
productivity and maintain project momentum.

• Managed high-volume executive calendars, correspondence, and official documentation with a strong
emphasis on accuracy, confidentiality, and regulatory compliance.
• Produced professional reports, presentations, and operational briefs using Microsoft Office Suite,
contributing directly to improved workflow efficiency and executive decision support.
• Delivered responsive customer service and first-level technical support, achieving prompt issue resolution
and maintaining high stakeholder satisfaction standards.
• Maintained organized document management systems and filing protocols, ensuring rapid retrieval of critical
records and audit-readiness at all times.

• Led, coached, and supervised a frontline team of crew members — distributing tasks strategically to ensure
seamless daily operations and consistent service delivery standards.
• Designed and delivered structured onboarding programs for new employees, accelerating time-to
productivity and embedding service excellence from day one.
• Resolved escalated customer concerns with professionalism and efficiency, reinforcing brand reputation and
driving repeat customer engagement.
• Conducted daily account reconciliation and inventory audits, maintaining financial accuracy and operational
discipline across all shift cycles.
• Identified operational inefficiencies and collaborated with management to implement corrective measures,
resulting in improved team performance and reduced service delays.

• managed shops apps processed gaining experience operations.