IT Support Engineer
G4S Secure Solutions
Total years of experience :13 years, 10 Months
➢ Used ticketing systems to manage and process support actions and requests.
➢ Assisted customers in identifying issues and explained solutions to restore service
and functionality.
➢ Monitored systems in operation and quickly troubleshot errors.
➢ Maintain the network infrastructure of the all the office locations including servers,
firewalls, internet, switches, and other equipment.
➢ Monitored and Maintained the Active Directory, Print Server, File Server, Access Control Server, etc.
➢ Managed VM ware ESXI Server and Virtual Machines.
➢ Collaborated with different department to escalate and address customer inquiries or technical issues.
➢ New device purchase - new laptop /desktop/ mobile phone purchase including request raising, checking for the right quotes with the purchasing department, and following up until reception.
➢ Coordinating the suppliers and vendors.
➢ Migrated the laptop and desktop from Windows OS to Chrome OS (Cloud-ready 87.4.21), Google Chrome Flex.
➢ Managed IT asset Management process, IT asset labeling, and update Excel database with the details.
➢ Provide technical support for both hardware and software issues our users encounter.
➢ Troubleshoot problems reported by users and analyze and isolate issues.
➢ Implemented and Managed Active Directory Services, File server, DHCP Server, GPO, DNS, IIS Server, etc.
➢ Performing the installation, configurations, and administration of Windows 2008/2012 Servers.
➢ Creating and managing AD Users, Groups, and OU.
➢ Managed the HP Store Easy 1650 Storage server and NAS Storage.
➢ Managed the VMware ESXi Server and Virtual Machines.
➢ Managed the Symantec Endpoint Protection Cloud, Trend Micro Worry-free Business Security, Trend-micro office scan, and Seqrite Endpoint Security.
➢ Office 365 administration and managed the Office 365 Enterprise E1, Enterprise E3, Exchange online Plan 1, etc.
➢ Managed the Barracuda Yosemite Server Backup, Symantec Backup Exec, Symantec DLO, and Veeam backup.
➢ Managed multi-function printers like Xerox WorkCentre 7225, Canon C3320i, Konica
Minolta Bizhub C458, and Develop ineo+ 224e.
➢ Managed the firewalls - Sonic wall TZ400, NSA 2600, Fortinet FortiGate 100 D.
➢ Perform routine maintenance tasks like patch updates, anti-virus, and other application installations Install, test, and administer Wi-Fi Solutions.
➢Install, configure, and maintain network services, equipment, and devices.
➢ Perform troubleshooting analysis of servers, workstations, and associated systems.
➢ Installation, configuration, and administration of Windows 2008 server, Windows XP, Windows 7, and Windows 8 Pro operating systems.
➢ Configuring and maintenance of various Windows servers like DHCP, Web servers, FTP servers, etc.
➢ System security-Anti-virus installation and administration.
➢ Configure and Troubleshoot Microsoft Outlook 2007, 2010, and 2013.
➢ Responsible for general LAN, and WAN administration Responsible for deployment,
maintenance, and troubleshooting of desktops, laptops, printers, etc.
➢ Provide support to more than 1000 end users in the operation of PCs, Windows, LAN software products, and business applications.
➢ Responsible for imaging desktops through Ghost and Clonzilla, also for reimaging and data recovery, and preparing master images of different OS configurations for different projects based on their client application and its version compatibility
requirement.
➢ Configuring and troubleshooting Mail Clients (MS Outlook, Windows Live Mail, and Outlook Express).
➢ Ensure proper deliverables to the users as per the defined SLA and handle Escalations
➢ Installation & Configuration of Desktop / Laptop for new employees as per the guidelines of the organization.
➢ Installing OS and the supporting software as per the guidelines of the organization.
➢ Installing and configuring the Antivirus with the latest Updates.
➢ Provide Project support by configuring IIS Web Servers, FTP Servers DNS, DHCP, GPO, and Active Directory changes and implementations as needed.
➢ Installing, Configuring and Administering Windows XP and Vista Operating Systems and Windows Server 2003.
➢ Installing and Troubleshooting for all Microsoft application software.
➢ Assembling & Installation of Desktop PC Installing NIC Card, Modem, Graphic Card, etc.
➢ Providing online and on-site support to users.