SUNIL SUDHAKARAN

Attending and handling of Spare parts Dealers (Closely dealing with Spares Parts Dealers External Parts Marketing)
•Provide fast turn-around to customer requests and Convince the customers
•Making of Parts & Lubes quotations for dealers through Electronic and online catalogues of TOYOTA & LEXUS
•Prepare daily invoices with support of proper checklist for review stock and demand
•Implement special campaigns for additional revenue and to improve market share
•Proper follow up with Dealers to avoid loss of sales and generate additional sales
•Meet Dealers to improve Customer relation and to ensure customer satisfaction
•Placing Sea/Air order to procurement for the non-available parts and do proper follow up and ensure customer satisfaction
•Prepare Daily Service rate, Loss of sale, Category demand report and submit to Parts Manager
•Prepare non availability report and forward to inventory Department
•Escalate major issues with Manager for resolution in order to maintain high customer satisfaction levels
•Monitor parallel importer’s activities and report to management with action plans

Parts Sales executive: Walk-in & Service

Attending and handling of Walk in & service counter customers
•Provide fast turn-around to customer requests and Convince the customers
•Periodically contact regular customers, Understand Walk-in customer needs and build a good rapport with customers.

•Making of Parts quotations for walk-in customers and outdoor customers.
• Proper follow up with Walk in/Garage customers to avoid loss of sales
•Meet Fleet and Garages to improve

Parts identifying and invoicing in bulk quantity
•Processing of Stock and normal orders from customers
•Coordinate with Inventory team for allocation
•Coordinate with Suppliers for on time delivery
•Processing special orders
•Preparing MIS reports & submit to Divisional Manager.
•Supply TOTAL & ELF oil, EXIDE Batteries