Executive Secretary to Chairman/ CEO
Ocean Pakistan Limited
Total years of experience :6 years, 11 Months
Ocean Pakistan Limited (Oil & Gas Company) Aug 2012 - Till now
Executive Secretary to Chairman/ CEO (Sadruddin Hashwani)
≡ Arranging appointments, itineraries and performing follow-ups.
≡ Provide executive-level administrative support, liaison, office coordination, support staff supervision, schedules/program management, word processing and typing, stenographic, transcription.
≡ All sensitive duties & matters handling
≡ Type's drafts and finished documents of a variety of materials from written or verbal instruction, shorthand or transcription equipment, including correspondence, reports and other materials that are sensitive, complex and technical.
≡ Prepares Weekly BU report where the information may be gathered from all departments or may be difficult to organize and compile; searches records and provides factual data from information on file.
≡ Takes dictation and transcribes shorthand notes or machine dictation into finished documents
≡ Composes a variety of letters, memorandum, instructions, and other documents on own initiative from brief notes or verbal instructions
≡ For relief purposes may be assigned clerical or secretarial activities of other personnel
≡ Supervise and coordinate administrative, fiscal and personnel activities for a department, including the supervision of the secretarial and clerical personnel.
≡ Prepares correspondence independently or based on brief notes.
≡ Receive, direct, relay telephone messages, and fax messages.
≡ Direct the general public to the appropriate staff member.
≡ Maintain the general and personnel filling system and file all correspondence
≡ Assist in the planning and preparation of meetings, conferences and conference.
≡ Make preparations for Committee meetings & seminars
≡ Maintain an adequate inventory of office supplies.
≡ Respond to public inquires, provide word-processing and secretariat support
≡ Takes and transcribes dictation on technical and confidential matters from the representative or executive as required
≡ Performs a variety of executive support tasks that may be highly confidential and sensitive
≡ Coordinates office management activities for the executive or commission.
≡ Filling and booking conference hall
≡ Hotline dialing.
≡ Making appointments with high officials all over the country and international.
UNICEF Islamabad Nov 2010 - Feb 2011
Admin Assistant
≡ Collects and distributes correspondence/mail/faxes within the office.
≡ Assists Registry Assistant in dispatch/receipt of diplomatic pouches between country office and provincial offices, Headquarters and Regional Offices.
≡ Operates reproduction machines including photocopying, fax and binding machines; reproduces the reports, documents, letters, memos etc.; collates, binds, punches and spiral binds/staples, etc. Collects photocopying material from sections/staff, makes accurate number of photocopies and delivers back the same.
≡ Assists supervisor in typing correspondence and drafting of PRQs, as and when required. Also assists Snr. Admin. Assistant for printing of visiting cards and keeping record of the same.
≡ Ensures maintenance of all reproduction and fax machines and reports immediately to the supervisor and machine operator, any defects for necessary repairs/maintenance of the same.
Under the supervision of Sr. Admin Assistant, files correspondence and other record related to Administration.
Emaar Pakistan Group Jul 2006 to Feb 2010
Customer Care Officer/Receptionist
≡ Coordination between Customer Care, Facilities Management & Property Handover departments
≡ Customer data & records maintenance using state of the art Oracle ERP software
≡ Customer Communication & follow ups
≡ Preparing memos & exception requests along with necessary documentation
≡ Efficient handling of customer queries (physically, email or over the phone)
≡ Data compilation for weekly & monthly management reports
≡ Providing assistance to all customer care, Facilities Management & Property handover staff
≡ Making reminder calls to the customer for payment collection
Customer Services Representative
≡ Dealing in pre-sales and post sales enquiries over the phone
≡ Maintain & update customer data in Oracle ERP e-business suite
≡ Making survey calls to both existing & prospect customers
≡ Making outbound calls to potential customers
≡ Conduct customer services and basic computer trainings
≡ Prepare weekly reports for abandon calls
≡ Maintain Customer Feedback form and Call Summary report
Hello Technologies Aug 2004- Aug 2006
Customer Services Representative
≡ Telesales for various products in different campaigns in UK and USA
≡ Worked in QA dept to ensure the quality sales
≡ Deal in hot and cold transfer for clients for mortgage product
≡ Deal in lead generation for the product
≡ Maintain customer data & records
≡ Help the team leaders for preparing handouts for different trainings
Handicap International Mar 2006 - May 2006
Interpreter
≡ Dealing with earthquake victims & addressing their concerns and queries
≡ Translate the brochures from English to Urdu which help the victims to understand easily
≡ Worked with physio-therapist and helped her in preparing exercises for earth quake victims
Bachelors of Arts Allama Iqbal Open University Pakistan Studies, Civics, Economics
Govt. College for women Psychology, History, Civics
Presentation Convent High School Hygiene Physiology, General Science, Computer Studies