Head of Customer Care
Bank M (Tanzania) Ltd
Total years of experience :12 years, 11 Months
Good communication, writing and customer service skills.
• Excellent problem solving and organization skills
• Able to communicate complicated technical issues, with effective presentation skills
• Self-motivated and flexible to work with negligible supervision
• Excellent writing and verbal communication skills
• Tenacious work attitude
• Able to work as a team
• Negotiation skills to deal with different kinds of customers
• Able to meet deadlines along with working under pressure.
• Highly innovative and proactive
• Capable to agile cogitating to give quick and accurate response to questions
BANK M (T) LTD (nov 2011 - upto date)
1. Cash Teller
2. Worked for kyc (know your customer policy)
3. Internship in HRD (human resources department)
4. Inputting and authorizing TRA payments (CCE & CDR)
5. Head of customer care HCC (receiving documents & payments from customers)
6. Processing outward clearing cheques
ACHIEVEMENTS
Sporting:
• Participated in sports bonanza held on 17 June 2001 and in recognition of the outstanding active participation and cooperation in the community activities.
• Successfully completed 30km keep fit walk in high school in the year 26 July 2008
Other: • I am the youth league leader of ICT in our community
• I was announced as the best student for drama in class activities
SKILLS
Computing:
• Excellent Microsoft Office knowledge.
• Some knowledge in editing photos using Photoshop.
R.M.HAMZA LTD (28 nov 2010 - 28 dec 2010)
1. Worked as a salesman and warehouse
2. Supervisor Work experience 1 month
SUNRISE SOLUTIONS (1 nov 2007 - 31 dec 2007)
1. Worked as a salesman, pc technician and warehouse supervisor
2. Work experience 2 months
(a) Learnt how to talk to people and to advice people
(b) Able to understand customer requirements and to suggest them correct items
(c) To solve minor computer problems
(d) To place the correct pricing for items
JAN '08 - OCT '11 SHABAAN ROBERT SECONDARY SHOOL •O-LEVEL SUBJECTS-MATHS, ENGLISH, CIVICS, BIOLOGY, KISWAHILI, COMMERCE, BOOK-KEEPING, COMPUTER, GEOGRAPHY
FEB '01 - OCT '07 DIAMOND PRIMARY SCHOOL. Dar-es-salaam, TANZANIA Standard 1 - 7