مشمس مكوين, Customer Services Agent

مشمس مكوين

Customer Services Agent

Qatar Airways

البلد
الهند - أحمد اباد
التعليم
بكالوريوس, Advanced Accounts, Statistics
الخبرات
10 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 8 أشهر

Customer Services Agent في Qatar Airways
  • الهند - أحمد اباد
  • أشغل هذه الوظيفة منذ مايو 2016

Handling calls of the customers.
Maintaining Quality, SALES targets AND Average handling time of the call.
Creating a new booking and collecting money on the call and making changes into existing tickets of the passengers.
Handling complaints.

Customer Services Agent في Spicejet Ltd
  • الهند - أحمد اباد
  • أكتوبر 2013 إلى مايو 2016

Also worked has a Security Officer in U.N Mehta Heart hospital for six months.
I have worked in International Call Centre for 6 months as a Calling Agent for UK process

AVIATION EXPERIENCE

Screening of Passengers bags and luggages on X-ray machine.
Also Screening of all types of cargo.
Carry out pre-flight and post-flight checks in both transit and base flights.
Verify boarding passes and instruct passengers to seats.
Gaurding the access control of aircrafts for the night and as well as evening.
Reconcilation and loading bags in trolleys in Baggage Makeup Area.
Loading bags and cargo properly in holds as per the loadsheet

الخلفية التعليمية

بكالوريوس, Advanced Accounts, Statistics
  • في Gujarat University
  • أبريل 2011
الثانوية العامة أو ما يعادلها, Accounts. Statistics
  • في Gujarat BoardSt. Xavier’s School Hansol
  • يناير 2008

Specialties & Skills

CALL CENTER
LANGUAGES
MICROSOFT ACCESS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
البنجابية
متمرّس