Customer Services Agent
Qatar Airways
مجموع سنوات الخبرة :10 years, 8 أشهر
Handling calls of the customers.
Maintaining Quality, SALES targets AND Average handling time of the call.
Creating a new booking and collecting money on the call and making changes into existing tickets of the passengers.
Handling complaints.
Also worked has a Security Officer in U.N Mehta Heart hospital for six months.
I have worked in International Call Centre for 6 months as a Calling Agent for UK process
AVIATION EXPERIENCE
Screening of Passengers bags and luggages on X-ray machine.
Also Screening of all types of cargo.
Carry out pre-flight and post-flight checks in both transit and base flights.
Verify boarding passes and instruct passengers to seats.
Gaurding the access control of aircrafts for the night and as well as evening.
Reconcilation and loading bags in trolleys in Baggage Makeup Area.
Loading bags and cargo properly in holds as per the loadsheet