Sunukutty G M

• Provided front-line customer support, resolving inquiries and ensuring a positive client
experience.
• Handled transactions, billing issues, and product inquiries with accuracy and efficiency.
• Developed strong interpersonal and conflict-resolution skills by assisting diverse customers.
• Collaborated with team members to meet sales and service targets.
• Strengthened communication and multitasking skills in a fast-paced retail environment.

• Coordinated end-to-end recruitment: drafted job postings, screened CVs, scheduled virtual
interviews, and assisted with onboarding.
• Maintained and updated digital employee records, ensuring compliance with data
confidentiality and HR policies.
• Assisted payroll team with timesheet collection and benefits administration queries.
• Coordinated virtual training sessions, employee engagement activities, and policy
communications.
• Prepared HR reports and maintained trackers for recruitment status, attendance, and
employee documentation.