سبريا Nair

• Answer customer queries received via emails or calls.
• Providing Support to Director - Infrastructure.
• Prepare Pro forma invoices, purchase order and Job order as required.
• Set up meetings and send correspondence in Outlook.
• Gather and update current and prospective customer contact information in CRM.
• Receive and route incoming calls and e-mails to concern sales person.
• Ensure that quotations are completed as per the agreed process and Regular follow up with clients on proposal submittals.
• Performs administrative functions for the CRM System
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
• Generate sales orders using CRM and ensuring accurate and timely processing of the orders.
• Maintaining accurate records of customer contracts and promptly handling customer complaints.
• Act as the primary sales representative during the absence of Account Managers handling all sales inquiries.
• Provide client support to our dynamic sales organization. Serving those from Channel, vendor’s reps, to end user customers with quotation preparation, and follow through from order inception to delivery.
• To analyze requests for quotations and understanding what has been requested, confirming details and seeking additional information from other departments.
• Understanding functional and business requirements of clients and providing commercial offer based on IT Standards and guidelines.
• Preparing Monthly sales report in excel.
• Ensuring departmental documentation as per ISO 9001:2008 standards.
• Following up for payment collection with the customer and assisting logistic team in any pending deliveries

• Preparing teaching materials, planning and delivering lessons.
• To provide outstanding teaching to create a vibrant and distinctive culture for learning for young people.
• Ensuring a high quality learning experience for students, which meet internal and external quality standards.
• Helping students to improve their listening, speaking, reading & writing skills via individual & group sessions
• Using a variety of delivery methods, which will stimulate learning appropriate to student needs & demands of the syllabus.

• Manage the day to day e-mails and calls as per defined processes and ensure compliance.
• Interacted with clients to resolve their queries and ensuring proper handling of escalations.
• Generated reports for editors using Enterprise Analytical Reporting tool and analyzed the reports.
• Ensure quality parameters are met with every email sent to customers.
• Responsible for daily productivity, team building motivation in terms of service quality culture
• Performing technical & language checks of the key journals as per the journal requirements.
• Regular monitoring the status of submissions and providing updates to the authors.
• Handled training to the trainees and inducting them into production.
• Maintain excellent knowledge of journal workflow and technical aspects in order to understand customer needs