Product Manager & Sales Consultant
Alternatives Technology Co
Total years of experience :13 years, 5 Months
Key Roles
• Lead in the creation of product road map and managing the entire product life cycle from strategic planning to tactical activities of establishing product in market.
• Steer the product roadmap through analysis of product needs and take care of product integration/changes throughout the implementation process.
• Involve in Product Strategy planning, defining product requirements, Product positioning, Bench marking, competitive pricing and analyzing product metrics.
• Carrying out promotional activities for the products to the core customers. Planning and directing marketing efforts for improving brand awareness.
• Engage in market mapping for current and future products by conducting market research supported by on-going communications with customers.
• Monitoring competitor activities and devising effective counter measures as well as creating awareness in the market to maintain a leading position.
• Develop and maintain a measurable customer communications strategy using all relevant marketing disciplines in line with the customer life cycle management strategy.
• Developing strategies for improving marketing effectiveness, increasing marketing ROI, and identifying new business opportunities.
• Formulating long term/short term strategic plans, budgets to enhance business development operations thereby achieving growth.
• Develop business with assigned key account across the region. Identify new business opportunities within assigned territories.
• Maximize customer satisfaction through prompt resolution of business queries and qualitative service delivery, thereby generating opportunities for repeat business.
• Pursued healthy relations by interacting with prospective and existing clients, understanding their requisites and devising customized solutions to ensure cross-selling opportunities.
• Remain on the cutting-edge, driving new business through key accounts and establishing strategic partnerships and relationships.
• Establishing own goals and of the team to match corporate goals, short term/ long term budgets and developing business plans for the achievement of these goals.
• Managing multi-tasks, people management, initiating a productive business culture and healthy effective working relationships across multidisciplinary team backed with motivation.
• Implementing training programs and communication of new products/product changes and their associated customer, operational, system, & process.
• Guiding and support teams on product presentation, institutional dealing and customer handling; interfacing with people at all levels; maintaining healthy work environment; motivating teams through effective incentive plans.
Products & Solutions Managed
• Lancope - Network Security, Traffic Monitoring, & Analysis Solution
• Cisco ISE - NAC Solution
• Ruckus Wireless
• UCOPIA - Network Internal Security & Mobility Management Solution
• Symantec - Security & Backup Solutions
• ISO Consultancy & Certifications - ISO 27001, 20000, 9001, 22301, & TIA 942
Key Roles
• Strengthening relationships with key accounts and customers; ensuring high customer satisfaction by providing them with complete product support and detailed explanation.
• Securing profitable business in selling; developing relations with key decision makers in target organizations for business development.
• Participate in negotiations & close deals with major corporate clients. Make large enterprise client visits and conduct negotiations.
• Identifying and developing new streams for revenue growth and maintaining relationships with customers to achieve repeat as well as referral business.
• Establishing client objectives, ensuring accomplishment of targets within budgets; generating reports and modifying processes for ensuring client satisfaction.
• Identifying primary thrust areas of business through market surveys and analysis. Designing/implementing strategic business development measures to increase profitability.
• Accountable for maintaining and expanding customer base, building and maintaining rapport with key customers and identifying new customer opportunities
Master of Business Administration, University of Bradford [UK] - 2015 (Pursuing) CIMA from Chartered Institute of Management Accountants – [UK], 2012 (Pursuing)
Schooling: Sri Lankan International School, Riyadh - Saudi Arabia, 2007