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ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.
Senior Business Analyst
Altisource
مجموع سنوات الخبرة :7 سنوات, 2 أشهر
Project: Ogefrem System (Government of Congo DRC - Digital
Transformation)
Led requirements gathering (BRD, FSD, User Stories), feasibility, and
gap analysis, improving workflows by 15%.
Partnered with government stakeholders to align solutions with policy,
compliance, and regulatory standards.
Drove Agile delivery using JIRA & Confluence, coordinating across
Product Owners, Dev, QA, and UAT teams.
Conducted workshops, demo sessions, and created process handbooks,
achieving 85%+ user adoption.
Project: Real Synergy (Banking & Enterprise Solutions)
Acted as Scrum Master (SAFe® framework), facilitating sprint
ceremonies and boosting sprint velocity by 20%.
Coordinated delivery across multi‑squad teams, improving SLA adherence by
30%.
Managed daily client queries and L2 support on Oracle, PostgreSQL,
and SQL Server, resolving database/application issues and improving
resolution SLA.
Designed and optimized SQL queries, improving reporting accuracy and
reducing manual rework in operations.
Delivered end‑user training and knowledge transfer, ensuring smooth
adoption of system enhancements.
Led BRD/FSD/User Stories, feasibility, and gap analysis, optimizing workflows
by 15%. Ensured regulatory compliance, drove Agile delivery via JIRA
/Confluence, and achieved 85%+ user adoption through workshops and
process handbooks.
Conducted workshops, demo sessions, and created process handbooks,
achieving 85%+ user adoption.
Project:
Acted as Scrum Master (SAFe® framework), facilitating sprint ceremonies
and boosting sprint velocity by 20%.Coordinated delivery across multi‑squad
teams, improving SLA adherence by 30%.
Managed daily client queries and L2 support on Oracle, PostgreSQL, and
SQL Server, resolving database/application issues and improving resolution
SLA.
Mphasis Limited - FITC (FedEx Internet Technologies Corporation) Portfolio
Environment: SQL Server 2008, MS vision 2010, PostgreSql
Tasks
Providing end-to-end services to multiple Operating Companies (OPCOs) within the FedEx Portfolio, addressing diverse operational needs and ensuring smooth workflow processes.
Streamlining collaboration steps within the FITC Portfolio to establish processes, assessing capabilities for the Closed Properties team, and enhancing cross-capability demand flow.
Generating and presenting comprehensive weekly reports for both internal and client managers, summarizing project progress, key metrics, and actionable insights.
Overseeing FedEx inventory tasks such as cleaning, closing, relocation, and updates, utilizing SharePoint as well as FedEx’s internal applications, VeraSmart and Calero.
Preparing detailed project artifacts such as High-Level Design Documents (HLD), Small Project Documents (SPD), RACI Matrices, and test plans/cases, ensuring clarity and alignment with client expectations.
Utilized Power BI for data extraction, cleaning, modeling, visualization, and publishing reports to support data-driven decision-making.
Designed and implemented projects such as Long-Distance Call Billing and Address Book Applications using MS Visio 2010 and SQL Server 2008, enhancing business efficiency.
Applying analytical skills to identify and resolve operational challenges by prioritizing customer feedback, and delivering impactful business solutions.
Effectively coordinated with onsite and offshore teams to ensure timely and successful project deliveries, fostering strong communication and collaboration.
• Providing end-to-end services to multiple Operating Companies
(OPCOs) within the FedEx Portfolio, addressing diverse operational
needs and ensuring smooth workflow processes.
• Streamlining collaboration steps within the FITC Portfolio to
establish processes, assessing capabilities for the Closed Properties
team, and enhancing cross-capability demand flow.
• Generating and presenting comprehensive weekly reports for both
internal and client managers, summarizing project progress, key
metrics, and actionable insights.
• Overseeing FedEx inventory tasks such as cleaning, closing,
relocation, and updates, utilizing SharePoint as well as FedExs
internal applications, VeraSmart and Calero.
• \[NEW\] Led a Data Analytics & Automation project to
automate sales and performance reporting using Power BI and
SQL—resulting in a 60% reduction in manual effort and improved
decision-making with real-time insights.
• Preparing detailed project artifacts such as High-Level Design
Documents (HLD), Small Project Documents (SPD), RACI Matrices,
and test plans/cases, ensuring clarity and alignment with client
expectations.
Led ERP implementation for Finnora Car Care across India, covering Dealer
Mgmt, CRM, Repair, and Franchise Mgmt for 500+ users.
Utilized JIRA & Bugzilla for defect tracking, facilitated JAD sessions &
workshops, and performed root cause analysis to improve software quality.
Led cross‑border business analysis for FedEx Operating Companies, driving
process optimization and asset accuracy improvements of 95% using
SharePoint, VeraSmart, and Calero.
Delivered BRDs, HLDs, RACI matrices, UAT scripts, and SQL/Power BI
dashboards while leveraging Azure DevOps, ServiceNow, and Salesforce
to streamline workflows, enable data‑driven decisions, and improve Agile
maturity.
Client: - KPERS, NDPERS
Tasks
Evaluated business opportunities and operational data to improve
processes, enhance performance, and boost project profitability.
Worked closely with stakeholders to gather and analyze requirements,
producing comprehensive documentation through all project stages.
Conducted a functional analysis of product backlogs, existing processes,
and supporting documents to identify gaps and recommend
improvements.
Designed business process maps using Sagitec Software Studio, user
interface prototypes, and navigational flows to align with client
requirements.
Developed testing strategies and plans, trained developers on testing
procedures, and implemented performance enhancements to optimize
application functionality.
Prepared detailed design specifications, including business rules,
outbound communication, reports, and input/output file formats.
Developed SQL queries and ensured database integrity using
PostgreSQL and pgAdmin; created and managed databases using MS Visio
2010.
Led team efforts in analysis, design, programming, testing, and quality
assurance, ensuring timely implementation of customer requirements.
Produced High-Level Design Documents (HLDs) and Small Project
Documents (SPDs) for effective client engagement and project delivery.
Partnered with KPERS and NDPERS to re‑engineer pension workflows,
increasing process efficiency by 20%.
Developed SQL (PostgreSQL) validation scripts to support migration, reducing
manual effort by 40%.
Delivered BA services for LPRS, MMGSY, and ZPMS programs, improving
governance workflows and reporting.
Facilitated Agile ceremonies, driving stakeholder collaboration and
successful UAT cycles.