Surafel worku Dessie

Junior Marketing officer at Ethiopian airlines

• Ethiopia
• February 2010 to September 2012

 Involves in product evaluation, selection and Implementation of e-commerce solution at ET
 Involves in the implementation of call center services at different market
 Involves in defining policy, guidelines and procedures for the management of E-commerce and global contact center and monitors compliance by all concerned
 Involves in monitoring the performance and utilization level of ET’s e-commerce and global contact center service and works with all concerned in enhancing the performance and /or utilization level.
 Provides e-commerce and global contact center service support to on-line customers, area/field offices and call center office.
 Coordinates internally and /or externally in solving problems in relation to e-commerce and global contact center solutions.
 Performs system maintenance works on e-commerce and global contact center solutions.
 Recommends improvements in features and functions of the user experience of the website.
 Performs analytical studies of e-commerce and global contact center and recommends necessary improvements or corrections.
 Organizes a forum and conducts awareness sessions to all concerned with regards to e-commerce and global contact center.
 Compiles monthly, quarterly and annual e-commerce and global contact center performance reports.
 Adheres consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions, measures, processes.
 Responsible to promote and adhere to Ethiopian brand guidelines.
 Performs other duties as assigned by manager E-commerce and global contact center.