Customer Success Manager
Oracle
Total years of experience :17 years, 1 Months
Currently I am working as a CSM for Oracle cloud services where I will be handling the renewal segment for PAN India region.
Understanding customer’s diverse, specific business needs and applying product knowledge
to meet those needs
• More focused to be a solution consultant rather than being a mere product seller.
• Managing to generate more revenue from PaaS & SaaS segment
• Thoroughly focused on the KPI which was set by the management
• Cold-calling in order to create interest in products and services, generate new business leads
and arrange meetings
• Identifying and developing new business through networking, courtesy and follow-up calls
• Meeting sales targets set by Managers and contributing to team targets
• Maintaining close relationship with existing customers in order to maintain links and promote
additional products and upgrades
• Managing workload in order to organize and prioritize daily and weekly goals
Complete responsibility of Bangalore region for CloudFounders solutions which is a Belgium based Technology company mainly into Virtualization Infrastructure over cloud. Since they are having a great presence in US and Canada now it is planning to expand its operation in Indian sub-continent region.
• Market Mapping
• New client acquisition
• Product demonstration
• Complete sales cycle responsibility
I was taking care of Presales activities for Microsoft SMB market across Karnataka. This is one of the largest program from Microsoft for SMB customers across globe. The job is so challenging and competitive due to the complexities of the product licensing and schemes. Since the vendor is total solution company we can fulfill any type of requirements.
Company : Asiaadata
Designation : Senior Technical Support
Location : Bangalore
Duration : Jan2010 - till date
Troubleshooting the technical issues of backup software Acronis
Implementation of the product\[Acronis\]
Giving Demos & POCs to the prospects via remotely - Presales Activity
Testing & Comparing the performance of new releases
Technical Support to the customers - Postsales Activity
Resolving the inhouse IT related issues
Managing office network connectivity
Onsite Visits for Technical issues as well as POCs
Vendor Management
Company : iGATE
Client : ALSTOM
Designation : Senior Customer Support
Location : Bangalore
Duration : Aug2007 - Jan2010
Creation of Users and Groups as per the request
Maintaining NTFS and Sharing Permissions as per the request
Storage Management - configuration & creation of the new folders by strict permission rules
Server Performance Monitoring
Backup Administration - Backingup of Active Directory and File server & monitoring the backups in Tapedrive
Monitoring the ESX Server
Installation, Configuration & Trouble Shooting of Lotus Notes Ver 6.5
Installation, Configuration & Trouble shooting of Servers, PCs, Laptops, Printers and other IT related hardware
Antivirus Installation and monitoring the updations
Troubleshoot Network connectivity (LAN) issues
Vendor Management
IT Asset Management \[Online\]
IT Inventory Management
Company : iGATE
Client : Jobstreet.com
Designation : Customer Support
Location : Bangalore
Duration : Jan2007 - Aug2007
Installation, Configuration & Troubleshooting of Servers, PCs, Laptops & Printers
Monitoring the LL & LAN connectivity
Troubleshooting the OS and Application issues of Servers & Client PCs which is fully based on Linux
Troubleshooting the issues of Laptops which is fully based on Windows
Monitoring the Samba & NFS Server performance which are used for transferring files between Windows and Linux environment.
Backingup of mails and datas using NIS Server.
Configuring mails in both Evolution Mail (Linux) and MS Outlook (Windows) platform.
IT Asset Management