senior process executive
cognizant bpo
مجموع سنوات الخبرة :10 years, 2 أشهر
My roles and resposbilty dealin international usa health care project support to Disabilty insurunce
Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
M roles and responsibility -dealing with DU telecom project receiving inbound call support in all product new launch mobile phone and raisin complain trouleticket to solve the quier .
I have worked customer associated agent dealin outbound call domestic client.