Front Office Supervisor
JA Resorts & Hotels
مجموع سنوات الخبرة :10 years, 4 أشهر
Front Office Supervisor - February 2011 up to present
JA Resorts & Hotels (Jebel Ali Golf Resort & Spa)
(Member of Leading Quality Assurance)
Dubai, United Arab Emirates
• Supervise check-in & check out of guest, ensuring that all requires & service standards are complied with.
• Ensure that accurate records are maintained & all other departments are informed of arrivals, room change, check-outs & special arrangements such as VIP privileges.
• Assist the Front Office Manager by attending to minor complaints in prompt & courteous manner, ensuring that any insoluble are referred for attention.
• Conduct daily problem solving among FO staff & report the result to Front Office Manger.
• Conduct daily briefing meeting with Front Office staff ensuring that all staff are aware of special events, VIPs, ECT.
• Continually monitor performance & behavior of subordinates staff towards guest & take corrective or disciplinary action as required & implement training or coaching session when necessary.
• Check staff roster, ensuring that sufficient staff are available to meet operational needs.
• Ensure all Front Office duties are carried out in line with the hotel service standards & policy, with high standards of personal, hygiene, correct uniform & name badge as outlined in hotel rules.
• Up sell all hotel (Rooms Meal Plan), spa, optional tours & activities.
• Ensure that guest checks out arrangements are in order, & to bid the guest farewell.
• Maintain guest account in a systematic manner to facilitate balancing a shift end.
• Ensure that hotel's credit policy is adhering to all times.
• Maintain the Logbook by recording any information & guest comments.
Front Office Senior Receptionist - March 2009 up to January 2011
Jebel Ali International Hotels
(Member of Leading Quality Assurance)
Dubai, United Arab Emirates
• Responsible for the efficient registration, rooming, checking out of hotel guest and delegating tasks required to fulfill the efficient running of the Reception of the Front Office department.
• Reports directly to the Assistant Front Office Manager and Front Office Manager.
• Establish and maintain good rapport with all concerned department of the hotel.
• Responsible for the overall day to day functions of the Reception of the Front Office and delegating task as per shift checklist.
• Ensures that all guest of the hotel are properly check-in and allocated with their desired respective rooms and room rates.
• Responsible in the facilitation of guest data base concerning the hotel guest arrival and departure.
• Ensures proper posting of outlet and department charges as promptly as possible in accordance with the Front Office policy and procedures.
• Maintain a cashier float and make accurate daily report of all money received.
• Attends to guest's complaints, inquiries and request and refers to the Duty Manager or Assistant Front Office Manager when the need arises.
• Ensures that all room discrepancies are resolved before the end of the shift.
• Carries out any other front office duties as may be assigned by the Front Office Manager and Assistant Front Office Manager.
• Ensure rooms are allocated in the system for following day arrival
• Effectively dealing with over booking situation and 100% occupancy
Front Office Receptionist - September 2007 up February 2009
Jebel Ali International Hotels
(Member of leading hotel of the world)
Dubai, United Arab Emirates
• Reporting directly to the Front Office Supervisor.
• Responsible in the check in and check out of guests.
• Responsible in the allocation of rooms to guests and up selling activities to guest.
• Ensure guests are presented with their accounts as well as foreign currencies transaction of guest and any queries are dealt promptly and professionally.
• Liaise with other departments and communicate information to ensure the smooth running of the Hotel
Front Office Receptionist - 2006 to 2007
Movenpick Sealine Beach Resort - Qatar National Hotels Company
Mesaieed, Qatar
• Reporting to the Front Office Manager and Supervisor.
• Responsible in welcoming guests to the Hotel with professional and friendly manner.
• Responsible in taking the duties of early and late shifts as required.
• Responsible in taking reservations of guests professionally and confidently.
• Responsible in dealing with guests any requests in an efficient and courteous manner.
• Responsible in ensuring guests are presented with their accounts as well as foreign currency transaction for guest.
Head Cashier - 2003 to 2006
Movenpick- Sealine Beach Resort - Qatar National Hotels Company
Mesaieed, Qatar
• Responsible in receiving cash from customers or employees in payment for goods and services, records amounts received as well as foreign currency transactions.
• Responsible in computing bills, itemized lists showing amount due using Fidelio version 6.20 (24) micros system 1987-2005.
• Responsible in delegating work activities and schedules of all outlet cashiers of the Hotel.
• Responsible in reading recording totals shown on the micros POS system and verifies against cash on hand.
• Reporting to the Accounts Manager and Senior Accountant.