IT Projects & Informations Security Analyst
Al Othaim investment
Total years of experience :24 years, 6 Months
Responsible for Project Management Office, Projects Status tracking, Conducting meeting for status update, Define the process for IT support Organization, Management reports. Single Point of Contact for Audits, Handling Security and Risk Management.
Head of IT Services, Managing IT Infrastructure, Responsible for IT Projects, Capex and Opex management, IT Seucirty Management, People Management, Project Management, ITSM, ISO 27001, VAPT, RFP, Proposals writing.
SMARTIMS INC
Smart IMS is a technology services company founded in 1994 headquartered in Plainsboro, NJ. Smart IMS employs more than 300 professionals worldwide, with locations in NJ, NY and KY in the United States, and with an office located in Hyderabad-India as well as global team presence in London, Dubai, Singapore and Malaysia. Smart IMS has Off-site and off-shore application development, and infrastructure support centers based in Plainsboro, NJ and Hyderabad - India.
Role: Director - IT Services
• Responsible for Capex and Opex Control and reduce yearly budget 10% Less
• Responsible for Global IT Services Delivery with high Quality and Effectiveness
• Responsible Middle East IT Service Business Development and Delivery
• Responsible for providing cost effective solutions to the Global clients
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Control Capex and Opex on Global Delivery
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
GSS America InfoTech Ltd Nov '03 - NOV 2012
GSS America is an IT consulting and Services Company headquartered in Chicago and having offices in Saudi Arabia, Dubai, Singapore and Albany, Hartford, Minneapolis.
Role: Head - Program Director - IT services.
Duration: July 2011 - Till Date
Assignment 6
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Implementation 2 Million $ Business within the practice
• Responsible for Total Solutions and proposals and presale within the Practice
• Responsible for All Client SLA Adherence
• Responsible for Single point of contact all GSS Global clientele for Process prospective
• Responsible for Onsite and offshore projects transition
• Responsible for Hiring right skilled team and mentoring them and Created KRA's and Measure them based on that reward and retain the talent
• Responsible for Competency development of the teams in IMS
• Responsible for to make sure attrition is less than 15% per annum
Responsible for Global IT Services, To bring efficiency and Effectiveness in the support organization, Cost control, PMO, Quality and ISO 27001, ISO 20000, CMMI Implementations and certifications for the organization.
Responsible for Managed services Global Delivery, Hiring right talent and mentor them, Create KPI's and KRA measure them reward and enable them, 95 % SLA Adherence responsible, Process Automation with Tools.
SMARTIMS INC NOV -2012 - Till Date
Role: DGM (IT Infrastructure & Security)
Duration: Jan, 07 - June, 09
Assignment 3:
• IT Capex & Apex Control.
• Conducted GAP analysis to understand present status of the systems for ISMS compliance.
• Formulated a plan to implement ISMS for ISO 27001 certification.
• Created a group comprising of 10 members to implement ISMS.
• Prepared templates, procedures and policies as per ISMS standards.
• Created awareness amongst end users on ISMS policies and procedures.
• Created a BCP group and trained them as per requirement. Conducted mock fire drills to create awareness about unforeseen disaster and how to secure IT assets.
• Conducted assessment of Risks in both human as well as IT assets and identified, threats and vulnerabilities and their impact on business.
• Formulated a risk mitigation plan to enable the continuity of Human and IT assets.
• Conducted a study to identify the different levels of confidentiality, integrity and availability on human and IT assets and rated them as per the business requirements.
• Conducted MRM with top management and project managers to gather their inputs for change request in the ISMS policies.
• Conducted internal ISMS audit to identify areas for improvement and assess the standards for certification.
• Liaised with the external certification body to conduct a stage-1 audit for ISMS certification.
• Worked on the feedback for improvements and executed them successfully. Conducted a stage-2 audit.
• Achieved ISO 27001 (Information Security Management System) certification.
Smart IMS is a technology services company founded in 1994 headquartered in Plainsboro, NJ. Smart IMS employs more than 300 professionals worldwide, with locations in NJ, NY and KY in the United States, and with an office located in Hyderabad-India as well as global team presence in London, Dubai, Singapore and Malaysia. Smart IMS has Off-site and off-shore application development, and infrastructure support centers based in Plainsboro, NJ and Hyderabad - India.
Role: Director - IT Services
• Responsible for Capex and Opex Control and reduce yearly budget 10% Less
• Responsible for Global IT Services Delivery with high Quality and Effectiveness
• Responsible Middle East IT Service Business Development and Delivery
• Responsible for providing cost effective solutions to the Global clients
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Control Capex and Opex on Global Delivery
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
GSS America InfoTech Ltd Nov '03 - NOV 2012
GSS America is an IT consulting and Services Company headquartered in Chicago and having offices in Saudi Arabia, Dubai, Singapore and Albany, Hartford, Minneapolis.
Role: Head - Program Director - IT services.
Duration: July 2011 - Till Date
Assignment 6
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Implementation 2 Million $ Business within the practice
• Responsible for Total Solutions and proposals and presale within the Practice
• Responsible for All Client SLA Adherence
• Responsible for Single point of contact all GSS Global clientele for Process prospective
• Responsible for Onsite and offshore projects transition
• Responsible for Hiring right skilled team and mentoring them and Created KRA's and Measure them based on that reward and retain the talent
• Responsible for Competency development of the teams in IMS
• Responsible for to make sure attrition is less than 15% per annum
Role: Head - ITIL, ISMS and Tools Practice Head
Duration: July 2010 - July 2011
Assignment 5
• Heading the ITIL and ISMS Team to support global customer
• Heading Tools Integration team to integrate process and people with the tools
• Implemented BMC Remedy ITIL Process Automation for 6 Global Clients
• Implemented ISMS ISO20k For Israel Aerospace company
• ITIL Assessment and RFP Written for BHEL
• ISMS RFP Written for Visaka Steel Plant
• Network Monitoring tool Kaseya and Nagios Integrated and Automated with BMC Remedy
• Created Continues Improvement Process for GSS Global Client in Service Delivery
• Responsible for Hiring Right Team and mentoring as per the business requirement
• Responsible for Entire Practice P&L
Role: Head - IT Infrastructure / IMS Delivery
Duration: June 2009 - July 2010
Assignment 4
• Heading the Delivery of RIMS remote infrastructure managed service)
• Managing 24/7 Support 21 customer America and UK, Apac, Geo's
• Created World class 24/7 Service desk setup for external clients.
• Providing support finance and banking sector and tools automation for ( Stand chart Bank Singapore, HSBC India)
• Designed and Built World Class NOC Monitoring Center of 96 Seat 24/7
• Responsible for Hiring, retaining the right talent and mentoring them to create high performance team for effective and efficiency Delivery.
• Defined the KPI's and KRA's for the resources in the IMS team and monitoring performance measuring with them per quarter.
• Seat cost reducing responsibility done twice (infrastructure and IT with people and tools)
• Helping pre sales giving right solutions to the clients
• Designing salable Services offerings within IMS
• Provide required knowledge to the sales team to convert leads into sales
• Helped setup the complete world class service desk for a large international client.
• ITIL Process Implementation (Service Desk, Incident management, CMDB, Change management, SLM, Problem Management)
• Defined and Implemented ITIL process and got ISO 20000 Certification.
• Defined and Implemented ISMS (ISO 27001) for entire Organization got certification
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
• Identified the minimum required resources for continuous operations and sized the team accordingly.
• Provided World class RIMS\IMS setup for global clients.
• Responsible for IMS Delivery for global clientele.
• Providing optimization / Innovation with cost effective solutions.
• Collected all brain dumps from clients and Created Knowledgebase and SOP's for Process Automation.
• Designed and Implemented Large size technical service desk for USA Transport Company. 6000 users include CMDB, Ticketing tool automation, sizing people and skill sets.
• Established process using best practices, sized hardware and tools include.
• Responsible for Increase Delivery efficiency on IMS and IT departments
• Monitoring and maintaining 100% compliance to the IT policies and procedures
• Ensuring the Infrastructure is available 99.999% in IMS
• Responsible for ensure the Vision, Mission and Core Values are followed by all the team Members (90%)
• Responsible for Decrease / maintain the Attrition within IMS & Internal IT Team @ 25%
• Responsible for optimize the Resource Utilization across IMS & Internal IT and maintain it within 65%
Role: DGM (IT Infrastructure & Security)
Duration: Jan, 07 - June, 09
Assignment 3:
• IT Capex & Apex Control.
• Conducted GAP analysis to understand present status of the systems for ISMS compliance.
• Formulated a plan to implement ISMS for ISO 27001 certification.
• Created a group comprising of 10 members to implement ISMS.
• Prepared templates, procedures and policies as per ISMS standards.
• Created awareness amongst end users on ISMS policies and procedures.
• Created a BCP group and trained them as per requirement. Conducted mock fire drills to create awareness about unforeseen disaster and how to secure IT assets.
• Conducted assessment of Risks in both human as well as IT assets and identified, threats and vulnerabilities and their impact on business.
• Formulated a risk mitigation plan to enable the continuity of Human and IT assets.
• Conducted a study to identify the different levels of confidentiality, integrity and availability on human and IT assets and rated them as per the business requirements.
• Conducted MRM with top management and project managers to gather their inputs for change request in the ISMS policies.
• Conducted internal ISMS audit to identify areas for improvement and assess the standards for certification.
• Liaised with the external certification body to conduct a stage-1 audit for ISMS certification.
• Worked on the feedback for improvements and executed them successfully. Conducted a stage-2 audit.
• Achieved ISO 27001 (Information Security Management System) certification.
Role: DGM (IT Infrastructure)
Duration: Jan '05 - Dec '06
Assignment 2: • Designed and implemented the complete IT Infrastructure for the Global Delivery Centre (GDC) which has a seating capacity of 250.
• Designed the layout of LAN, VoIP and Power cabling.
• Was responsible for sizing of the hardware (servers, desktops, Network equipment, EPABX, power, UPS and generator)
• Procured required Software and licenses.
• Established the internet bandwidth with multi-vendors auto failover option.
• Established IT infrastructure utilization policies and procedures as per the industry standard best practices.
• Identified and configured Open source Ticketing system with asset management and knowledge base management in that tool.
• Identified and configured Open Source IT Infrastructure monitoring tool.
• Created awareness among the end users about the policies and procedures of the IT infrastructure usage.
• Designed and implemented IT information security with sonic wall and Cisco firewall.
• Established an IT service continuity plan and implemented the same for high availability.
• Designed and built a centralized Data enter as per industry best practices.
• Ensuring proper IT Helpdesk Support to the staff for various IT related operations with maximum uptime.
• Responsible to monitor and maintenance of Data enter
• Monitored and maintained the IT Infrastructure for all the 3 location with a seating capacity of 400.
• Recruited the right technically skilled professionals under me and trained them to operate this IT infrastructure for high availability on a continuous basis.
Assignment 1: • Designed and Implemented 60 seats BPO setup for Mayes technology.
• Was responsible for architecting the LAN, Switches, Routers and Power Cabling.
• Implemented power sizing UPS and generator to avoid power interruption.
• Maintained the whole setup with two support engineers.
• Was responsible for day to day operation of this IT Infrastructure.
Role: Manager (Systems & Networks)
Duration: Nov 03 - Dec 04
Responsibilities: • Responsible for Design, Implementation and maintenance of 100 Seat Business developments Centre IT Infrastructure.
• Include Sizing and procurement of LAN, Power, UPS, Generator, Servers, VOIP, PBX, Telco, and switches, routers and firewall backup policy.
• Implemented Active directory and Exchange server with strong group polices and high end security with Cisco firewall and barracuda spam guard, with MacAfee antivirus.
• Maintained of all IT Infrastructure include Power UPS and Generator of 100 seat 24/7 Operations.
• Day to day IT Operation requirements analysis, Procurement.
Sai Software Technologies May '99 - June '03
Customer Support Engineer & System Admin
Smart IMS is a technology services company founded in 1994 headquartered in Plainsboro, NJ. Smart IMS employs more than 300 professionals worldwide, with locations in NJ, NY and KY in the United States, and with an office located in Hyderabad-India as well as global team presence in London, Dubai, Singapore and Malaysia. Smart IMS has Off-site and off-shore application development, and infrastructure support centers based in Plainsboro, NJ and Hyderabad - India.
Role: Director - IT Services
• Responsible for Capex and Opex Control and reduce yearly budget 10% Less
• Responsible for Global IT Services Delivery with high Quality and Effectiveness
• Responsible Middle East IT Service Business Development and Delivery
• Responsible for providing cost effective solutions to the Global clients
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Control Capex and Opex on Global Delivery
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
Smart IMS is a technology services company founded in 1994 headquartered in Plainsboro, NJ. Smart IMS employs more than 300 professionals worldwide, with locations in NJ, NY and KY in the United States, and with an office located in Hyderabad-India as well as global team presence in London, Dubai, Singapore and Malaysia. Smart IMS has Off-site and off-shore application development, and infrastructure support centers based in Plainsboro, NJ and Hyderabad - India.
Role: Director - IT Services
• Responsible for Capex and Opex Control and reduce yearly budget 10% Less
• Responsible for Global IT Services Delivery with high Quality and Effectiveness
• Responsible Middle East IT Service Business Development and Delivery
• Responsible for providing cost effective solutions to the Global clients
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Control Capex and Opex on Global Delivery
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
GSS America InfoTech Ltd Nov '03 - NOV 2012
GSS America is an IT consulting and Services Company headquartered in Chicago and having offices in Saudi Arabia, Dubai, Singapore and Albany, Hartford, Minneapolis.
Role: Head - Program Director - IT services.
Duration: July 2011 - Till Date
Assignment 6
• Responsible for all Middle East ITIL and ISMS, Business Continuity Projects delivery with cost effective
• Responsible for Quality assurance of client and internal project And External (ISO 20k and ISO27001)
• Responsible for Implementation 2 Million $ Business within the practice
• Responsible for Total Solutions and proposals and presale within the Practice
• Responsible for All Client SLA Adherence
• Responsible for Single point of contact all GSS Global clientele for Process prospective
• Responsible for Onsite and offshore projects transition
• Responsible for Hiring right skilled team and mentoring them and Created KRA's and Measure them based on that reward and retain the talent
• Responsible for Competency development of the teams in IMS
• Responsible for to make sure attrition is less than 15% per annum
Role: Head - ITIL, ISMS and Tools Practice Head
Duration: July 2010 - July 2011
Assignment 5
• Heading the ITIL and ISMS Team to support global customer
• Heading Tools Integration team to integrate process and people with the tools
• Implemented BMC Remedy ITIL Process Automation for 6 Global Clients
• Implemented ISMS ISO20k For Israel Aerospace company
• ITIL Assessment and RFP Written for BHEL
• ISMS RFP Written for Visaka Steel Plant
• Network Monitoring tool Kaseya and Nagios Integrated and Automated with BMC Remedy
• Created Continues Improvement Process for GSS Global Client in Service Delivery
• Responsible for Hiring Right Team and mentoring as per the business requirement
• Responsible for Entire Practice P&L
Role: Head - IT Infrastructure / IMS Delivery
Duration: June 2009 - July 2010
Assignment 4
• Heading the Delivery of RIMS remote infrastructure managed service)
• Managing 24/7 Support 21 customer America and UK, Apac, Geo's
• Created World class 24/7 Service desk setup for external clients.
• Providing support finance and banking sector and tools automation for ( Stand chart Bank Singapore, HSBC India)
• Designed and Built World Class NOC Monitoring Center of 96 Seat 24/7
• Responsible for Hiring, retaining the right talent and mentoring them to create high performance team for effective and efficiency Delivery.
• Defined the KPI's and KRA's for the resources in the IMS team and monitoring performance measuring with them per quarter.
• Seat cost reducing responsibility done twice (infrastructure and IT with people and tools)
• Helping pre sales giving right solutions to the clients
• Designing salable Services offerings within IMS
• Provide required knowledge to the sales team to convert leads into sales
• Helped setup the complete world class service desk for a large international client.
• ITIL Process Implementation (Service Desk, Incident management, CMDB, Change management, SLM, Problem Management)
• Defined and Implemented ITIL process and got ISO 20000 Certification.
• Defined and Implemented ISMS (ISO 27001) for entire Organization got certification
• Instrumental in Process automation of tools (remedy, Kasyea, negios, High End Voip Solution)
• Responsible SLA for all clients include OLA and under pinning contracts.
• SLA monitoring reporting to the clients continuous improvement plans
• Identified the minimum required resources for continuous operations and sized the team accordingly.
• Provided World class RIMS\IMS setup for global clients.
• Responsible for IMS Delivery for global clientele.
• Providing optimization / Innovation with cost effective solutions.
• Collected all brain dumps from clients and Created Knowledgebase and SOP's for Process Automation.
• Designed and Implemented Large size technical service desk for USA Transport Company. 6000 users include CMDB, Ticketing tool automation, sizing people and skill sets.
• Established process using best practices, sized hardware and tools include.
• Responsible for Increase Delivery efficiency on IMS and IT departments
• Monitoring and maintaining 100% compliance to the IT policies and procedures
• Ensuring the Infrastructure is available 99.999% in IMS
• Responsible for ensure the Vision, Mission and Core Values are followed by all the team Members (90%)
• Responsible for Decrease / maintain the Attrition within IMS & Internal IT Team @ 25%
• Responsible for optimize the Resource Utilization across IMS & Internal IT and maintain it within 65%
✓ CCNA (Cisco Certified Network Associate) Trained ✓ ITIL (IT Infrastructure Library) V2 Foundation Certified ✓ ITIL (IT Infrastructure Library) V2 Master s Certified ✓ ITIL (IT Infrastructure Library) Certified V3 Expert ✓ ISMS (Information security management system) ISO 27001 Implementation course completed from TUV. ✓ ISMS (Information security management system) ISO 27001 Certified Lead Auditor by BSI ( IRCA Approved) ✓ Leader ship training from GSS America training center ✓ Bullet proof Manager Leadership training From GSS America