Soft Services Manager
Darwish Interserve
Total des années d'expérience :17 years, 3 Mois
I am responsible for managing all soft services including cleaning, waste management, landscaping, and pest control across a total of 89 Government Schools under Ministry of Education.
•Developing and implementing the service delivery plans which considers resource demand, standards, equipment and consumables, activity frequency, recording and reporting for each of the soft services to be managed in liaison with soft services' coordinator
•Producing a suite of standard operating procedures (SOP) for each of the soft services to be managed
•Managing a defined number of FM coordinators and soft services coordinators and FM service providers within their areas, effectively managing resources to ensure consistent service provision
•Managing the performance of the FM service contractors ensuring that soft services are managed in accordance with its Service Level Agreement (SLA) and that all relevant KPI’s are consistently met month on month
•First point of contact for complaints management reference security services, ensuring any complaints received are dealt with effectively, responded to (investigation to ascertain cause and mitigate further occurrence) and closed within agreed timescales and to the satisfaction of all parties
•Holding monthly service review meetings with the soft service contractors
•Escalating poor performance of the soft service contractors to the client with recommendations for action (corrective action, additional training, financial penalty)
•Build strong relations with the client, regularly engaging with them making them feel valued and managing their expectations
•Developing the customer experience and understanding of client requirements by building and developing stakeholder relationships
•Managing the performance of the FM Managers and soft services coordinators by coaching, training and developing the team to ensure that they perform to their maximum potential, as well as quickly taking action using appropriate HR procedures if required to address any drop or inconsistencies in performance standards
•Creating a culture that embraces change, as well as looking for opportunities to add value to the client
•Ensuring that scheduled area/site inspections are undertaken and any required action plans are completed correctly and in a timely manner, making sure the client is fully informed of progress
•Ensuring QHSE compliance across the portfolio of schools
Exercise leadership and supervision over personnel and activities of Airport housekeeping & maintenance, including compliance with all safety regulations.
•To develop Performance Management Objectives and to evaluate employee performance against objectives.
•To investigate and review accidents, incidents, violations and take appropriate corrective action.
•To meet all performance targets & quality control standards for preventive, corrective maintenance done by maintenance team & subcontractors.
•To develop work schedules and assigns personnel to ensure support for Housekeeping, plumbing, platform screen doors, elevators, escalators, moving walkways.
•Meet all contractual commitments.
•Manages formal & informal agreements & relationships with subcontractors to ensure contract commitments are met.
•Manage vendor relationships in compliance with company policies.
•Ensure effective performance of preventive, corrective and overhaul maintenance by sub-contractors is done timely and meets quality control standards.
Plan and direct housekeeping team members to carry out their duties.
•Supervise housekeeping staff and conduct detail inspection of all rooms and service areas.
•Maintain housekeeping budget. Recruit and train housekeeping staff. Create reports for the higher management.
•Ensure appropriate maintenance of all housekeeping equipment and tools.
•Maintain inventory of tools and supplies used in housekeeping activities.
•Oversee the work of housekeeping staff.
•Inspect Patient rooms prior to admission. Supervise room cleaning and replenishing duties
•Plan schedules for housekeeping staff. Hand out individual work assignments.
•Issue supplies to housekeeping staff at the beginning of each shift.
•To investigate and review accidents, incidents, violations and take appropriate corrective action.
•To meet all performance targets & quality control standards for preventive, corrective maintenance done by maintenance team & subcontractors.
•To develop work schedules and assigns personnel to ensure support for Housekeeping, plumbing, platform screen doors, elevators, escalators, moving walkways.
•Meet all contractual commitments.
•Medanta the
Organized scheduling of employees; monitoring payroll and overtime.
•Ensured cleanliness throughout entire Hospital
•In charge of morning breakfast program.
•Supervised 55 employees, implemented the planning of cleanliness & maintained throughout hotel.
•Conduct monthly associate meetings to record concerns and develop action plans
•Organized administrative responsibilities in payroll, ordering, receiving and all Housekeeping daily work sheets
•Plan monthly spending to fulfill current and future needs of department
•Lead team in all cleaning and presentation standards in rooms and public spaces
•Created spreadsheet in common drive to track all cyclical cleaning and engineering projects
•Completed deep-cleaning of 90% of rooms in 1st and 2nd quarters with shift associates.
To Plan and direct housekeeping team members to carry out their duties.
•Supervise housekeeping staff and conduct detail inspection of all service areas/Public areas.
•Maintain Public area housekeeping budget.
•Recruit and train public area housekeeping staff.
•Create public area housekeeping reports for the EHK.
•Ensure appropriate maintenance of all housekeeping equipment and tools.
•Maintain inventory of tools and supplies used in housekeeping activities.
•Ensured that housekeeping staff comply with Hotels policies, e.g. fire, safety precautions etc.
•The Taj palace Hotel, Sardar Patel Marg, New Delhi Taj Group of Hotels & Resorts
Directed and monitored the activities and performance of the Hotel HK teams.
•Implemented Hotel policies, procedures and the overall operating philosophy.
•Oversee the work of housekeeping staff
•Inspect guest rooms prior to checking in.
•Supervise room cleaning and replenishing duties.
•Plan schedules for housekeeping staff.
•Hand out individual work assignments.
•Ensure training of new hires.
•The Oberoi Amarvilas Agra
in