Manager Investigative Reporting - Transaction Monitoring
Hsbc Global Service Centre
Total years of experience :12 years, 10 Months
• Responsible for conducting effective and timely investigations into assigned cases in accordance with agreed standard reporting requirements and service level agreements which include:
1) Unusual activity reports from various parts of the bank as well as other HSBC entities as applicable
2) Escalated cases from transaction monitoring systems
3) Escalated cases identified by true matches to screening lists escalated from name screening teams
4) Cross-border referrals and
5) Escalated cases from fraud operations
• Conduct a review in line with the instructions in order to identify any probable financial crime related issues or mitigation of any financial crime risks.
• Responsible for writing high quality investigative narratives and to record the case histories with supporting findings in an approved case management system.
• During or at the end of each investigation review recommendations made which may include referral to the MLRO as to whether a suspicious activity report should be filed or not in consultation with the respective manager, escalate investigations to appropriate other teams for co-ordination and further review as required (sanctions, ABC, Major investigations etc., )
• In consultation with the respective manager where appropriate interact with relevant stakeholders including complex and major investigations and customer selection exit management secretariat to manager financial crime risk.
• Assess the quality of KYC information and processes as part of investigation and where appropriate refer actions any issues to the appropriate function.
•Exposure to Transaction monitoring, monitoring of UK commercial banking and WPB banking, US correspondent banking activities, financial crime compliance, sanctions/payments, alert/case management, enhanced due diligence (EDD), AML/KYC framework review, Customer Risk Categorization, Regulatory reporting, AML System implementation, New Account monitoring, Politically Exposed Persons review, backlog remediation, control reports and USA AML procedure, Media monitoring, Referrals, Check review, KYC remediation, Testing UAT, Quality Assurance, MIS etc.
•Exposure to multi-faceted banking operations including general and retail banking operations.
•Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiatives to achieve the set goals
•An effective communicator with excellent team handling, relationship building & interpersonal skills
AREAS OF EXPERTISE
•Responsible for conducting investigations concerning accounts/transactions where potential financial crime risk has been identified and where necessary referring and or escalating such cases in accordance with the investigative reporting procedures for regulatory decisions and filing and appropriate internal referrals for action.
•Ensure suspicious activity is reported to the appropriate authorities in a timely manner and in accordance with the applicable SLAs.
•Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality rational supported by investigative work and recorded findings.
•Assistance in provision of accurate and timely management information as required
•Support the teams in day-to-day operations of transaction monitoring work.
•Review and research on the transactions on suspicious Money laundering activities
•Audit Operations of Payments and Cash Monitoring for the Bank’s US operations on alerted activities escalated by Level 1 investigators.
•Addressing escalated investigations in a timely manner, coordinating with internal departments and Quality.
Back office Operations
Highlights:
•Demonstrated excellence in handling Back Office Customer Care Operations of the Bank which involved:
•New Account Openings - for banking and credit cards
•Maintenance of Accounts - name changes & additions
•closures & statements
•Address Up-dation of the Customer Accounts
•Dexterously involved in handling issue and reissue of credit cards
•Address the queries of clients and involved in mailing of statements, confirmation letters, etc.
•Managed the in-bound calls on customer accounts, query redressal, etc.
•Successfully managed the customer queries pertaining to banking and credit cards from HSBC offices across the globe
•Deftly involved in processing of orders, forms, applications & requests and ensured the resolution of the issues
•Successfully involved in process updations
•Honoured with Star Performer Awards/APT/Quality Star Awards and number of Top Performer awards
Accounting, Banking and commerce