Customer Success Manager
Adobe Systems
Total years of experience :12 years, 10 Months
Looking after the renewals for CCT licenses for the Singapore region.
Renewal analysis and reporting
Upsell and cross sell
Managing complete life cycle of the customer
Managing Gold and Platinum business partner
Meeting QoQ quota by selling Creative Cloud and Acrobat licenses
Responsible for renewal business for South East Asia region
Liaising with regional coordinates for smooth renewals.
Managing end to end channels for Singapore region
10Times is world's largest and No.1 global B2B events aggregator and has a monopoly in the segment. 10Times is a fantastic platform which provides an opportunity to the event organizers to connect and increase the count of visitors and exhibitor from all across the globe. 10Times helps event organizers in scaling event promotions to a higher level by generating never thought inquiries of visitors and exhibitors.
> Started the pilot outbound sales process for 10Times.
> Global Sales consultant for the global leader for the B2B events classifieds marketplace
> Event promotions/marketing tools for maximizing the footfall of exhibitors and the visitors
> Liaising with the event organizers
> Concept based event promotions selling
> Providing them with the tools to manage and the coordinate with the exhibitors and the visitors
The job profile consists of the whole sales cycle from cold calling till the closure of the deal. Surya’s designated market is Qatar/Oman and is in the team handling role so the sales process consists of the following:-
Searching the leads
Cold calling to identify hot, warm & cold leads
Getting through the Right Party Contact who looks after the recruitments like CXOs or HRs
Understanding the recruitment model they use
Finding out if there’s any recruitment requirements or not
Use of concept selling by sharing facts & figures
Pitching Naukri services for the fulfillment of recruitment requirements fitting in the clients budgets and on the basis of company size and potential
On the basis of requirement sharing proposals and doing follow ups on regular basis
Negotiation on the shared proposal and then the closure of proposal
Cross selling & up selling in the existing client base
Nurturing a client from one time customer to a long term client
Handling renewals and key accounts
Ensuring team members achieves their targets
Motivating and guiding them to work in a correct way
➢ Naukri.com/Naukrigulf.com (InfoEdge India Ltd) September 2011 till present
➢ Naukri.com/Naukrigulf.com (InfoEdge India Ltd) September 2011 till present
* Senior Executive - International Sales (September 2011 to June 2012)
➢ Omania BPO services for Max New York Life process
* Customer Service Associate from July 2008 to September 2008
✓ The job profile consisted on handling outbound calls of the existing Max New York Life policy holders and verifying their current contact and other necessary details for the up to date records and also handling grievances of the customers and raising the tickets on the basis of the feedback of the existing customers.
Projects Undertaken:
➢ Summer Internship Project during MBA on "Study of Easy Fuel Cards, their prospective customers and their feedback "at IndianOil, Gurgaon.
✓ IndianOil's Easy Fuel Cards were a new concept in the market that time so I took the project to find out the prospective customers through cold calling, generated the leads and accounts and further visited the RO's i.e. the petrol pumps in order to do the survey.
➢ Functional project during MBA on "Stress at NTPC, Koldam, Bilaspur (H.P.)
✓ Stress exists at all levels in an organization so through an online survey for the NTPC employees the whole project was done
Course University Institute Year Master of Business Administration BIT, MESRA, RANCHI Birla Institute of Technology, Noida 2011
Bachelor of Commerce Delhi University Ramjas College, New Delhi 2008
Intermediate CBSE Delhi Public School, Mathura 2005
High School CBSE Delhi Public School, Mathura 2003