Team Leader
NGA HR India Private Limited
Total des années d'expérience :6 years, 9 Mois
Monitored, measured, and reported team performance metrics and focused on achieving performance metrics
Facilitated capacity planning and inventory forecast basis the requirement
Analysed quality results to report error trends, root causes of errors & opportunities for defect reduction and brainstorming with the team & business partners to identify process improvement opportunities
Accumulated data to verify the instructed & actual paid amount and consistency with policy entitlements
Documented the Shadow Payroll reports to the partner country on time-to-time basis for accurate tax filing
Supervised the daily operations for seamlessly achieving the service delivery on all agreed parameters of Productivity, Quality, TAT and Utilization
Developed the tax controversy strategy and advocated the company’s position in tax examinations
Monitored compliance-related activities involving the review of annual tax filing and projections, evaluation of the tax effect and implications of business strategies and proposals
Ensured completion of assignee set-up formalities and set-up calls between assignees and US team/foreign offices as applicable
Managed team executive escalations and drove to closure with 100% quality
Lead the E-Briefing initiative (Digitalizing Tax related information) from the Hyderabad office; received appreciation by the client
Contributed in the Client Servicing as a Part of Rapid Response Group which takes care of various products for large corporate clients
Received JDI (Just Do It) Certificate for contribution towards Volume Reduction Idea suggested which resulted in eliminating a volume of 376 cases a month and also improved SLA
Suggested and approved best practice in having customized instructional documents for one of the products managed for large corporate clients in 2013 and 2014
Recommended TWO (Technology with Operations) Idea for reducing the time taken while using tools within the organization which also simplified the Usage Procedure in 2014