senior call centre agent
hamad medical corporation
Total years of experience :7 years, 11 Months
Handle attendance sheet preparing daily work for agents handle any inquires or complains from patients preparing work for next day and do the end of shift daily report for the lesion officer . receive calls inbound and do outbound calls
receive phone calls, receive customer's inquiries, complains about Aljazeera smart card issues, channels downloading on TV and smart phones and solve their issues & giving information's for the customer's about program's timing.
Reception:worked in different clinics (pediatric, dermatology, ENT\{ear, nose & throat\}, hearing unit & speech therapy)and my job was as the below: recieve and greet patients, arrange &book appointments, request approval from insurance companies, receive phone calls & patients complains and solve any issue and handle daily cash box /cashier .
Secretary : ordering and maintaining stationery and equipment, organizing and storing paperwork, documents and computer-based information, photocopying and printing various document, answering telephone calls, maintaining diaries, arranging appointments, taking messages,
typing and word processing, filing,
organizing and servicing meetings (producing agendas and taking minutes)managing databases,
handling correspondence.
Tele marketing : Make telephone calls to market beauty products for the company, arrange appointments to the beauty expert working in the salon & receive customer's complains .
Reception : Receive customers and greet them, make &receive phone calls, receive customers, Arabic/English and business writing (Different correspondences such as E-mail, letters and memo, arrange managers meetings, follow up with the centre inquires ( electricty, water, pluming, products, ...), monitor employies attendence and absence and handle daily cash box / cashier .
Accounting :Provid overall general accounting support, Prepare balance sheet and profit and loss statements, consolidated financial statements, and other accounting schedules and reports, Lead monthly and annual reconciliations and close activities for assigned accounts., make pay roll and pay check, make salary certifecate, commission and daily reports .
Stock managing : maintain inventories of products and supplies
Receive Supply and inventory verifying quantities received, purchase orders, and other documents. After safely staging incoming shipments and organaizing companies products