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susan jaber, Call Center Team Leader

susan jaber

Call Center Team Leader·TBG

Qatar

High school or equivalent, المجلس الأعلى للتعليم

Work experience

Total years of experience: 15 years, 11 months

Call Center Team Leader

May 2018 - Present

TBG

Doha, Qatar

May 2018 - Present

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

senior call centre agent

February 2014 - May 2018

hamad medical corporation

Doha, Qatar

February 2014 - May 2018

Handle attendance sheet preparing daily work for agents handle any inquires or complains from patients preparing work for next day and do the end of shift daily report for the lesion officer . receive calls inbound and do outbound calls

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

call centre agent

December 2012 - April 2013

momenta out sourcing ( al jazeera sports channel )

Doha, Qatar

December 2012 - April 2013

receive phone calls, receive customers inquiries, complains about Aljazeera smart card issues, channels downloading on TV and smart phones and solve their issues & giving informations for the customers about programs timing.

Company industry:
Media Production
Job role:
Customer Service and Call Center

reception and secretary

November 2011 - November 2012

Al ahli hospital

Doha, Qatar

November 2011 - November 2012

Reception:worked in different clinics (pediatric, dermatology, ENT\{ear, nose & throat\}, hearing unit & speech therapy)and my job was as the below: recieve and greet patients, arrange &book appointments, request approval from insurance companies, receive phone calls & patients complains and solve any issue and handle daily cash box /cashier .


Secretary : ordering and maintaining stationery and equipment, organizing and storing paperwork, documents and computer-based information, photocopying and printing various document, answering telephone calls, maintaining diaries, arranging appointments, taking messages,
typing and word processing, filing,
organizing and servicing meetings (producing agendas and taking minutes)managing databases,
handling correspondence.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

tele marketing , reception, accounting and stock managing

October 2009 - November 2011

Bio Swiss Company

Doha, Qatar

October 2009 - November 2011

Tele marketing : Make telephone calls to market beauty products for the company, arrange appointments to the beauty expert working in the salon & receive customers complains .


Reception : Receive customers and greet them, make &receive phone calls, receive customers, Arabic/English and business writing (Different correspondences such as E-mail, letters and memo, arrange managers meetings, follow up with the centre inquires ( electricty, water, pluming, products, ...), monitor employies attendence and absence and handle daily cash box / cashier .

Accounting :Provid overall general accounting support, Prepare balance sheet and profit and loss statements, consolidated financial statements, and other accounting schedules and reports, Lead monthly and annual reconciliations and close activities for assigned accounts., make pay roll and pay check, make salary certifecate, commission and daily reports .

Stock managing : maintain inventories of products and supplies
Receive Supply and inventory verifying quantities received, purchase orders, and other documents. After safely staging incoming shipments and organaizing companies products

Company industry:
Sports & Outdoor Activities
Job role:
Other

Education

المجلس الأعلى للتعليم

June 2009

June 2009

High school or equivalent, المجلس الأعلى للتعليم

Qatar

Skills

Receptionist
Expert
Receptionist
Expert
Call Center
Expert
Call Center
Expert
Accounting
Expert
Accounting
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Ms office
Intermediate
Ms office
Intermediate
Skillful in researching & self-learning
Expert
Skillful in researching & self-learning
Expert
problem solving skills
Expert
problem solving skills
Expert
Fast Learner & Self motivating
Expert
Fast Learner & Self motivating
Expert
Business Writting
Expert
Business Writting
Expert
Internet tools and searching
Expert
Internet tools and searching
Expert
Teamwork Skills
Expert
Teamwork Skills
Expert
Receptionist
Expert
Receptionist
Expert
Call Center
Expert
Call Center
Expert
Accounting
Expert
Accounting
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Training
hazardous material waste training
Hamad medical cooperation
fire and safty training
Hamad medical cooperation
world of comunication
Hamad medical cooperation
world of service
Hamad medical cooperation
world of wellcome
Hamad medical cooperation

Hobbies and interests

drawing and painting