Susan Rutendo Machingura

Operate ride machineryand enforcestrict (SOPs) in a high-volumetheme
parkenvironment; monitor safetysystems and perform rapid mechanical
and guest-issue troubleshooting to minimise downtime, improving
operationalavailabilityand guestsatisfaction by-30%. Deliverclearsafety
briefings and exceptional guest service, and collaborate with team
memberstomaintainasafe, efficientexperience.

Managed guest access and ensured compliance with safety regulations
fora high-trafficattraction, directingtheflowof 100+ individuals perhour.
Performed equipment inspections, conducted safety briefings, and used
clear verbal and non-verbal communication to maintain order and
minimise wait times. Responded to guest inquiries and escalations to
enhancethevisitorexperienceand upholdsafetystandards.

Provided administrative and executive support, managing complex
calendars and scheduling Zoom/Teams meetings across multiple time
zones. Filtered and prioritized high-volume email, ensuring urgent
inquiries received responses within 2 hours. Led migration of paper
records to a cloud-based Google Drive system, increasing document
retrieval speed by 40%. Coordinated meeting logistics, maintained
accurate records, and supported cross-team communication to ensure
smoothofficeoperations.