Technical Services / Accommodations Coordinator
Emaar Hospitality Group
Total years of experience :30 years, 0 Months
MANAGES ENGINEERING ASPECTS IN STAFF ACCOMMODATION UNITS
• Conducts daily routing and necessary inspections to log maintenance, service & repair requests.
• Identifies and manages the schedule of maintenance, repairs and renovation work
• Liaises with maintenance subcontractors in planning preventive and corrective maintenance
• Inventory and purchase requisition of required items / supplies
• Assigns tasks and ensures schedules are maintained
• Manages maintenance and warranty contracts
• Training and orientation of new maintenance member on board
• Leads and manages maintenance team and schedule
ACCOMMODATION TASKS
• Accommodation allocation of staff and ensures that rooms are prepared according to company standard
• Plans and conducts room inspection
• Assists the team in identifying housing needs
• Inventory of apartment keys and accommodation items
• Ensures that all utility bills are processed and coordinated
• Administration of timekeeping information in Interflex System and ensures that all leave forms are signed, filed and given to Human Resources
• Attends to daily complaints and requests
• Liaises with housekeeping in required maintenance of common areas and apartments
• Assists the team in training and orientation of new accommodation member on board
ADMINISTRATION OF THE ACCOMMODATION DATABASE
• Manages applicable projects
• Maintains system allocation database of accommodation
• Updates and manages maintenance system & inventory database
• Manages required reports and send required information to departments concerned
• Update of month end and inventory reports
• Creates and plans training for the employees on board
PERFORMS OTHER RELATED DUTIES AS REQUIRED
> reporting to Directors of Sales, Marketing & Communications Department
> provides valuable administrative support e.g. typing and distributing correspondence - booking notices, letters, contracts, etc; maintaining account files and greeting clients
> answers sales inquiries and ensures that inquiries are forwarded to the proper person
> responsible in processing various sales reports
> assisting with special projects / sales activities
> maintaining supplies and collaterals for Sales, Marketing & Communications Department.
> processing expense accounts, call reports and invoices
> ensures that the filing system of the Sales Department is in order and respected by all the members of the Sales & Communications Team
> participates to the tidiness and friendly atmosphere of the Sales & Communications Department.
> in charge of the preparation of the sales materials for the sales persons (sales brochures, gifts…) and ensures the availability of these at all times
> reporting to Director of Sales & Marketing
> in charge of directing the incoming calls to the relevant persons of the department or to inform the person when full knowledge of the subject is acquired
> telemarketing
> handles market surveys / research
> coordinates guest inquiries (phone, email, fax, internet) of all types in the absence of Director of Sales & Marketing Manager, Sales Manager and Sales Executives
> handles the typing activities necessary for the performance of the Sales Departments (minutes, contracts, procedures, letters..) while ensuring that they correspond to Bavaria Standards
> handles reports and surveys as per department needs
> in charge of the daily maintenance and back up of the database for the whole sales team, and therefore in charge of tracing relevant sales members when needed
> in charge of office supply inventory for the sales department in coordination with the Purchasing Department
> in charge of administrative tasks related to the Sales and Marketing Department, linked to Human Resources Management, Human Resources Administration, Finance, Purchasing, Travel Issues
> organizes and places multiple calls within specified shift
> maintains accurate records of calls placed and result of calls
> prepares routine periodic sales and activity reports as required
> performs miscellaneous job-related duties as assigned
> maintains daily sales and productivity goals as provided by management
> prepares business correspondence
>provides quality customer service and accurate account information using Avaya, Integrated Customer Care Platform, Integrated Customer Management Solution, J-walk and Oracle.
>provides technical assistance and product information to mobile phone subscribers (postpaid subscribers, prepaid users, mobile banking, electronic load)
>performs special tasks that may be assigned by the team leader / supervisor
>complex billing interpretations / computation and transactions
>cross selling
>participated in monitoring customer satisfaction level through statistics and customer feedback initiatives
>assigned to assess customer complaints
>immediate assistance to customer complaints at point of interface
>in case of need to use access of another department, escalates customer complaints to support group for proper fault isolation and resolution
>development, testing, review of company policy
>analysis and performance evaluation of probationary operators and recommends approval to the Operations Manager
>handles all types of customer enquiries / complaints and employees’ concerns
>maintains constant awareness to the changing work requirements of operations
>identifies enhancements to optimize work performance of operators
>identifies candidates for regularization and/or replacement resulting from employee turnover
>performs special tasks that may be assigned by the General Manager & Operations Manager and/or other superiors from time to time
>conducts meetings with staff; helps the organization build acceptance, responds to concerns and escalates issues where appropriate.
>prepared weekly reports, business correspondence and internal memorandums
>performed other tasks as necessary
>call handling for pager subscribers
>deals with all types of customer enquiries
>provides feedback to immediate superior
>handled customer requests and provided them their needs
>performed other tasks as necessary
>house-to-house selling / direct selling of cable TV subscription in Eastern Manila
>telemarketing
>assigned to align radio, TV and satellite tuners
>performed clerical works and other tasks as necessary