Susana Patricia Batac

Greet and build trust with the passengers while assisting check-in, and issue boarding pass to te passengers
Ensure documents presented are valid, correct, and legitimate to avoid inadmissible passengers
Prioritize the safety of the passengers and crew by making sure that no dangerous goods are carried inside the aircraft
Provide full support, understanding and assistance when passengers flight is delayed or cancelled
Ensure the flight will depart and arrive at the destination without irregularities and security breach

Answer and listen actively to customers concern and questions through calls
Build connection with the customer by showing empathy, importance on small personal details they mention
Ensure to provide customers needs by providing information about products and services.
Assist customers process refund and return of their items when tis damage, defective, or incorrect.
Must be able to provide outstanding customer service through calls by exceeding their expectations.