Susanna Goulart Hassouneh

• Sales
• Customer Service
• Identifying new opportunity, developing new programs
• Created assessment reports /assessed students, determined strength, weakness and areas needing improvement for grades 1-6.
• Hands on training/ Staff support
• Supervising staff educators/ monitored attendance
• Recruiting
• Managing daily activity and insuring continued improvement
• Utilize effective decision making ability to analyze problems identifying solutions.
• Staff & Student scheduling
• Increased center profit & enrollment by 50%
• Demonstrate effective administrative & organizational Leadership
• Marketing through social media
• Responsible for Profit and Loss
• Parental involvement/consultation
• Professional development
• Successful execution of educational program
• Evaluating teacher performance
• Curriculum and lesson program planning & implementing

My position at one the most prestigious education institutes in Jordan, where the curriculum is made up of an American and British educational system.

My responsibilities include:

• Assessment tools & student reporting
• Creative lesson planning for effective learning
• Student motivation
• Parent teacher communication
• Child Development
• English language
• Guided reading
• Managing an overall classroom of 25 students in a class.
• Preparing & organizing a range of individual & group activities.
• Combining play & interactive activities with a focus on learning.
• Providing a positive and safe learning environment
• Encouraging & guiding students in the joy of developing academically, socially, physically, , mentally and emotionally.

• Managed store with high volume (largest mall in North America).
• Sales and customer service.
• Controlled, received, sent and organized store inventory.
• Store operation - Hiring personnel, accounting, bookkeeping; advertising and promotion.
• Training and development
• Visual presentation.
• Managing and motivating a team to increase sales and ensure efficiency;
• Handling customer complaints and comments

• Managed retail operation near University of Minnesota, Minneapolis campus.
• Sales and Customer Service
• Data entry and 10-key as needed
• Banking, vendor relationships and purchasing
• Accounts payable and receivable, account reconciliation
• Hired, trained and supervised employees
• Received inventory and controlled store inventory
• Microsoft Word Suite, Excel spreadsheets, PowerPoint, Word, Outlook

• Customer service
• Identify customers, validate and cash checks
• Accept cash&checks from deposits and accuracy of deposit slips
• Process cash withdrawals
• Preparing cashier’s checks, personal money orders, issuing travellers checks and exchanging foreign currency.
• Initiate and open new account.
• Payments, mortgage payments, and utility bill payments
• Attempt to resolve issues and problems with customer’s accounts